Naeem Shahzad
UK Immigration Processer
Dubai,DU
Summary
I have been employed in the field of immigration for more than 20 years and have access to the in-house knowledge of the UK's Home Office through contracts with third parties.
On my personal record, more than 560 immigration applications were processed, with a success rate of 70% for initial applications that were approved and 20% for applications that were approved after being rejected and winning in AR.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Visa Processing Specialist
AIC Corporate Investments LLC (AQUA)
Dubai, Dubai
10.2019 - Current
- Handled cases and conducted evaluation according to established protocols, keeping efficient records on all applications.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Recognized [Type] issues prior to escalation and applied appropriate techniques for effective resolution.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Improved operations through consistent hard work and dedication.
Immigration Consultant
Nauraiz Enterprises
Multan, Pakistan
08.2016 - 10.2019
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Managed refugee and asylee education projects by fundraising and developing program opportunities.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs.
Visa Processing Specialist
Rosenet Event
Toronto, Canada
04.2012 - 07.2012
- Recognized visa issues prior to escalation and applied appropriate techniques for effective resolution.
- Supported staff on special assignments and ad hoc projects.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Visa Processing Officer
NY Multi Corp USA
New York, NY
07.2011 - 10.2012
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Coordinated travel arrangements for US staff, such as setting appointments and securing transit and lodging accommodations.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to USA database.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Senior Travel Consultant
Eastern Art Promotions UK
London, London
01.2003 - 07.2007
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided useful travel materials such as guides, maps and event programs.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Education
Bachelor of Arts -
Bahaudin Zikriya Univeristy
Multan 01.1990 - 04.1994
Skills
International Relocation Support
Passport Control Screening
Immigration Issues
Interviewing
Application Review
Legislative Lobbying
Scheduling
Sorting and labeling
Mail handling
Planning and Coordination
Excellent Communication
Decision-Making
Timeline
Visa Processing Specialist
AIC Corporate Investments LLC (AQUA)
10.2019 - Current
Immigration Consultant
Nauraiz Enterprises
08.2016 - 10.2019
Visa Processing Specialist
Rosenet Event
04.2012 - 07.2012
Visa Processing Officer
NY Multi Corp USA
07.2011 - 10.2012
Senior Travel Consultant
Eastern Art Promotions UK
01.2003 - 07.2007
Bachelor of Arts -
Bahaudin Zikriya Univeristy
01.1990 - 04.1994