Naema Nasser AI-BATAYNEH
Abu Dhabi,UAE
Summary
Dynamic professional with a strong foundation in communication skills, problem-solving, and decision-making. Demonstrates exceptional team collaboration and creativity, consistently driving innovation and proactivity in challenging environments. Adept at managing pressure while leveraging expertise in Windows operating systems and Microsoft Office to enhance productivity. Committed to continuous improvement and seeking opportunities to contribute effectively to organisational goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Administrative Assistant
NEOCOVE HOLDING L.L.C
Abu Dhabi
04.2023 - 03.2025
- Facilitated communication of official holidays and events to all employees via email.
- Ensured timely dissemination of emails for HR-related tasks.
- Coordinated with IT to address employee needs and resolve issues.
- Managed communications with East and West regarding employee shaded parking and maintenance problems.
- Oversaw procurement of office supplies, including water, stationery, and kitchen necessities.
- Supervised and trained office staff daily while tracking missing items.
- Administered petty cash processes, creating an Excel tracker for invoices and payments.
- Archived incoming and outgoing letters, maintaining organized office documentation.
Administrative Officer for CEO Office
Bayanat For Mapping & Surveying Services Company
Abu Dhabi
11.2021 - 03.2023
- Controlled all incoming and outgoing correspondences, ensuring accurate tracking and archiving.
- Served as primary contact for screening and transferring calls and managing office visitors.
- Responded to all emails within two business days, prioritising urgent matters.
- Prepared delivery notes for outgoing letters and coordinated with support services for submissions.
- Edited Arabic and English letters, obtaining necessary approvals and signatures before submission.
- Monitored CEO Office email daily, following up on tasks beyond regular hours.
- Communicated with requesters to draft required explanations, referring to relevant department heads.
- Coordinated stationery supplies, catering logistics, and provided visitor information to security.
Administrative assistant For CEO Office
Bayanat For Mapping & Surveying Services Company
Abu Dhabi
01.2020 - 11.2021
- Prepared reports, presentations, and correspondence in Arabic and English for internal and external stakeholders.
- Maintained records, reports, and files to ensure easy access to information.
- Provided administrative support to human resources to enhance operational efficiency.
- Coordinated meetings and events, managing all related communications effectively.
- Created databases and utilised spreadsheets to support departmental functions.
- Responded to office inquiries while assisting employees and customers with relevant information.
- Typed and edited various correspondence and forms, ensuring clarity and professionalism.
Receptionist
Emirates Défense Industries Company
Abu Dhabi
08.2018 - 01.2020
- Scheduled appointments and meetings for executives and senior staff efficiently.
- Maintained office security by enforcing access control procedures at reception.
- Registered visitor details in the system to enhance security tracking.
- Answered, screened, and forwarded incoming phone calls with precision.
- Provided accurate information in person, via phone, and through email courteously.
- Received and distributed daily mail and deliveries in a timely manner.
- Assisted with clerical duties such as photocopying, faxing, filing, and collating documents.
Assistant Registration Officer
Emirates College of Technology
Abu Dhabi
11.2013 - 08.2017
- Answered all telephonic inquiries from students promptly.
- Assisted students in completing registration forms accurately.
- Emailed certificates as per manager's requests.
- Filed correspondence documents systematically.
- Scanned all student-related certificate documents efficiently.
- Managed scanning of administrative documents to ensure compliance.
- Coordinated with college departments regarding student registration cycles.
- Collected address information from students via telephone.
Receptionist
Emirates College of Technology
Abu Dhabi
09.2010 - 10.2013
- Guided students and customers to appropriate locations based on inquiries.
- Greeted VIP visitors with professional courtesy.
- Booked boardroom for meetings efficiently.
- Answered student and customer calls during nine-hour shifts.
- Ensured 80% of customer calls were answered within 20 seconds.
- Developed and maintained departmental files, documents, and data files.
- Coordinated between admin department and other departments as required.
- Managed admin helpdesk requests for maintenance, cleaning, plumbing, IT, electronics.
Education
Diploma - Human Resource Management
Emirates College of Technology
01.2013 - 01.2016
Secondary High School - undefined
Ashbal Al Quds School
Skills
- Communication skills
- Problem-solving and decision-making
- Team collaboration
- Creativity and innovation
- Proactivity
- Pressure management
- Windows operating systems knowledge
- Microsoft Office proficiency
Languages Known
Arabic – Mother Tongue
English – Very Good
Courses
- English Communication Skills
- ICDL
- Typing (Arabic – English).
- Administrative assistant.
- Customer Customer Communication
Timeline
Administrative Assistant
NEOCOVE HOLDING L.L.C
04.2023 - 03.2025
Administrative Officer for CEO Office
Bayanat For Mapping & Surveying Services Company
11.2021 - 03.2023
Administrative assistant For CEO Office
Bayanat For Mapping & Surveying Services Company
01.2020 - 11.2021
Receptionist
Emirates Défense Industries Company
08.2018 - 01.2020
Assistant Registration Officer
Emirates College of Technology
11.2013 - 08.2017
Diploma - Human Resource Management
Emirates College of Technology
01.2013 - 01.2016
Receptionist
Emirates College of Technology
09.2010 - 10.2013
Secondary High School - undefined
Ashbal Al Quds School
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