Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Naemah Al Nuaimi

Naemah Al Nuaimi

Abu Dhabi,United Arab Emirates

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service Assistant

Burjeel Hospital
Abu Dhabi, United Arab Emirates
01.2023 - Current
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Delivered exceptional service to each customer by listening to concerns and answering questions.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Verify Insurance and review the patient record, Refer patients to the doctor appropriate to the condition.

Customer Service Officer- FEWA

FEWA electricity and Water
Dibba Al-Hisn, Fujairah
01.2013 - 12.2019
  • Recorded and processed customer data accurately.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Responded to customer queries and provided excellent customer service.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Maintained working knowledge of available products and services.
  • Responded to and summarised customer complaints and feedback.
  • Answered and re-directed calls for swift resolution.
  • Provided professional and helpful support to new and existing clients.
  • Applied best practices to comply with customer service procedures.
  • Improved customer retention by Number, through service and account management.
  • Engaged in team-building activities to build rapport with staff.
  • Registered customer information to maintain accurate records.

Education

Diploma - Administrative & Financial Sciences

University of Sharjah
Sharjah
01.2008 - 12.2011

Skills

  • Data entry
  • Customer relations
  • Documentation and reporting
  • Cash Handling
  • Complaint resolution
  • Money handling abilities
  • Report preparation
  • Account management
  • Shipping procedures understanding
  • Service standard compliance
  • Medical terminology knowledge
  • Multi-line phone talent
  • Professional telephone demeanor
  • Staff education and training
  • Quality Control
  • Key holder
  • Warehousing functions
  • Receiving support
  • Order fulfillment

Languages

English
Intermediate
Arabic
Fluent
Hindi
Intermediate

Timeline

Customer Service Assistant

Burjeel Hospital
01.2023 - Current

Customer Service Officer- FEWA

FEWA electricity and Water
01.2013 - 12.2019

Diploma - Administrative & Financial Sciences

University of Sharjah
01.2008 - 12.2011
Naemah Al Nuaimi