NAFEES AHMAD

Selling of banking products to clients product like personal finance and credit card

Responsible to generate new lead through various channels like cold call telecalling

Proactively identify prospects and business development activities in the geography assigned follow up on new lead and referral to generate business

Cross selling assets and fee products

Resolve customer queries/issues and facilitate customer

• Managed daily finance services for smooth business operations.
• Reviewed bookkeeping and management accounts to achieve clear and correct reports.
• Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
• Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
• Managed cash flow and liquidity, mitigating financial risks and ensuring stability.
• Created and presented accurate, detailed financial forecasts.
• Analysed financial performance to implement key improvement strategies.
• Directed budgeting and forecasting activities to align financial goals with organisational objectives.

• Prepared monthly bank reconciliations and compiled reports for financial reviews.
• Analysed monthly balance sheet accounts for corporate reporting.
• Generated invoices based on established accounts receivable schedules and terms.
• Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
• Reviewed and processed employee expense reports and vendor invoices for payment.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Reconciled accounts from income and expense data to net worth and assets.
• Maintained integrity of general ledger, including chart of accounts.

• Set daily priorities and communicated targets, motivating teams to achieve them.
• Delegated tasks and reacted to changing workloads to maintain efficient operations.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Monitored health and safety measures for guaranteed compliance.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Led and managed administrative staff to maintain smooth daily operations.
• Recruited and trained department staff to boost employees productivity.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Developed empowering employee culture focused on equipping staff to independently meet customer needs.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Organised financial and operational data to help with yearly budgeting and planning.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Developed organisational policies for administrative oversight and internal controls.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Coached sales associates in product specifications, sales incentives and selling techniques.
• Anticipated future sales trends to maximise revenue opportunities.

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Greeted customers entering store and responded promptly to customer needs.
• Counted change correctly and issued customer receipts.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Helped meet business needs by working extra shifts.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Delivered outstanding customer care with proactive sales and listening skills.
• Kept checkouts areas and general store clean and orderly.
• Handled currency payments, secured funds in register and prepared deposits at end of day.
• Resolved customer complaints and answered queries about store products.
• Assisted customers with finding items, completing exchanges and obtaining refunds.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
• Checked notes carefully to spot counterfeit currency.
• Engaged in pleasant chit chat for friendly and personalised service.
• Scanned products quickly, memorising codes and prices for unmarked products.
• Helped customers make product and service selections among range of options.
• Used POS register system to total values and complete cheque, card, or mobile payments.
• Recommended products and services to customers based on requirements.
• Helped customers to pack away shopping for improved customer experience.
• Reduced customer wait times through optimised checkout processes.
• Trained and mentored new cashiers and clerks in correct processes.
• Wrapped and bagged purchases for customers to easily carry items without damage.
• Assisted with cashier close-down by counting drawer change and processing vouchers.
• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Displayed and restocked merchandise by following brand guidelines.
• Accepted customer payments for tickets and issued papers for admission to events.
• Assessed notes and vouchers to determine validity and decrease fraudulent activities.
• Redeemed stamps and vouchers against transactions.
• Advised alternative products to meet specific preferences or budgetary needs.
• Upsold products and services when processing transactions.
• Weighed products of varying shape and size to calculate correct values.
• Studied event details before selling tickets to accurately and knowledgeably answer customer questions.