Nafeesa Amin
Dubai
Summary
Experienced professional with a focus on office management and team coordination. Known for improving operational processes and fostering collaborative work environments. Utilizes strong organizational skills and effective communication to enhance productivity and streamline office functions.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Operations & Office Manager
Maaza International LLC
Dubai, UAE
01.2015 - 03.2025
- Oversee daily office operations, ensuring smooth coordination between sales, logistics, and IT functions.
- Manage logistical coordination, tracking shipments, handling supplier relationships, and resolving operational challenges
- Support the sales team by managing schedules, customer inquiries, and promotional activities.
- Handle customer service operations, tracking KPIs, responding to inquiries, and maintaining positive client relationships.
- Supervise IT-related tasks, ensuring the maintenance of office systems and troubleshooting technical issues.
- Coordinate the distribution of marketing materials, promotions, and event logistics.
- Organize internal and external meetings, ensuring efficient administrative support for management.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Coordinated team meetings for effective communication and project alignment.
- Resolved employee conflicts with tactful mediation strategies.
Sales Coordinator
Al Omran Group
Sharjah, UAE
01.2009 - 01.2015
- Acted as the primary liaison between sales and operations, ensuring smooth workflow and timely execution.
- Managed documentation, schedules, and customer support, improving response times and service quality.
- Assisted in the procurement of sales materials and ensured inventory availability for promotional activities.
- Liaised regularly with the logistics department to ensure timely deliveries.
Administrative Executive
Arabian Eagle Transport Co.
Dubai, UAE
09.2006 - 12.2008
- Provided comprehensive administrative support to the Managing Director.
- Scheduled and coordinated meetings, transportation services, and corporate logistics.
- Processed invoices, managed payments, and introduced a new scheduling system that increased efficiency by 40%.
- Encouraged adherence to company policies amongst staff members.
Education
BACHELOR OF ARTS - SOCIOLOGY & EDUCATION
AIO University
PAKISTANSkills
- Organizational & planning skills
- Communication skills
- Decision-making
- Flexibility
- MS Office (Word, PPT & Excel)
- Data Compilation
- Travel Arrangements
- Recruitment and hiring processes
- Event Planning
- Appointments Scheduling
Certification
• Foundation of Digital Marketing – Coursera
• Attract & Engage Customers – Coursera
• Logistics & Supply Chain Management – IPSCMI
• Executive PA Master Class – QNA International
• Public Relations & Corporate Communication – Laurels Training, Dubai (KHDA)
Personal Information
- Date of birth: 04/05/83
- Visa status: Employment
Languages
English
Urdu/Hindi
Pashto
Custom
I declare that all the facts given above are genuine to the best of my knowledge and belief.
Timeline
Operations & Office Manager
Maaza International LLC
01.2015 - 03.2025
Sales Coordinator
Al Omran Group
01.2009 - 01.2015
Administrative Executive
Arabian Eagle Transport Co.
09.2006 - 12.2008
BACHELOR OF ARTS - SOCIOLOGY & EDUCATION
AIO University
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