Solving Chess Puzzles & Play Chess
Nagaraju Talupula
IT Administrator- Information Technology
Dubai
Summary
Resourceful IT Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at IT Infrastructure problem solving and decision making with 14+ years of progressive Information Technology functional experience.
Overview
16
16
years of professional experience
Work History
IT Administrator
Wizz Financial
1 2023 - Current
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Monitored networks and network devices to resolve technical problems quickly.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Used computer software programs such as MS Office 365 Suite and software to facilitate maximum productivity.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
IT Consultant
Sixsigma Softsolutions Pvt Ltd; Clinet - Tata Consultancy Services
3 2011 - 2 2013
- Diagnosed, troubleshoot and resolved range of software, and hardware issues.
- Understood customer requirements and business objectives; provided efficient advice on using technology to achieve goals.
- Managed IT initiatives and collaborated with in-house technical staff; supported new technology implementation.
- Mentored users in new and existing IT systems; assisted in technical issues.
- Enhanced existing systems, prepared related reports.
Systems Engineer & Senior System Engineer
UAEEXCHANGE Centre LLC
03.2013 - 12.2022
- Responsible for executing efforts towards maintaining IT infrastructure improvement. Engaging in installation, configuration, and maintenance of Hardware, Software, and Network etc. on different platforms and setting up development, testing, staging and production environments. Essaying a key role in administering IT Inventory, & Vendor Management. Managing Service Requests, Incidents, Defined Tasks and Escalation Cases assigned by Global Business Services Team. Competency in executing transitions, conceptualizing and implementing new processes and process enhancements. Providing daily support Off-Shore IT Support Team & executing knowledge sharing.
- Key Responsibilities:
- Reengineering company’s systems and network set-up, establishing automated server generation routines, optimizing system performance, installing upgrades/patches.
- Establishing system monitoring and maintaining security protocols with multiple layers of administrative domains.
- Evaluating end-to-end development of software application from requirement analysis to custom designing solutions, system study, coding, testing, debugging, documentation & converting the same into functional specifications.
- Validating new product designs; supporting Quality Assurance (QA); providing post-production support, application maintenance and enhancement support with regard to product/software application.
- Developing, implementing and maintaining comprehensive system to monitor, enforcing company's security policies, procedures and guidelines
- Interacting with clients for requirement gathering, technical documentation; defining operating standards and policies.
- Administering resource scheduling, allocating task among team members and coordinating with Onsite Project Team; supervising, leading and mentoring team, ensuring optimum performance.
- Working with internal auditors and outside consultants to conduct independent physical and information security audits throughout company.
- Ensuring that all server hardware, operating systems, software and procedures are aligned with organizational standards and strategic business plan.
- Preparing work/support documentation, checklists and implementing documents/standards documents to ensure high-quality of service delivery.
- Analyzing & troubleshooting issues faced by customers on applications hosted on servers and applications in conjunction with help desk, development team, networking team, and vendors.
- Liaising with peers for delivery of voicemail, ticket and chat support to users, monitoring timely and effective resolution of issues in line with organizational and client SLA’s.
- Coordinating with vendors to secure most cost-effective and high-quality products, managing allocation of assets and ensuring procurement of up-to-date product licenses.
- Participating in Weekly Team Meetings, Security Endpoints Compliance Meetings, & Monthly Team Meetings.
- Significant Accomplishments:
- Acting as escalation point for troubleshooting advance network/systems issues.
- Proficiently providing technical excellence in service delivery ensuring customer satisfaction & minimize down time.
- Meticulously delivering project to stakeholders as per agreed terms.
Customer Support Executive
Pugmarks Interweb Pvt. Ltd
01.2010 - 03.2011
- Ensured customer satisfaction by achieving delivery of service quality norms.
- Complied with company's security policies, procedures and guidelines in operating systems for greater customer delight.
- Interacted with Clients for requirement gathering.
Telecommunications Engineer
Adecco India, Client - Aircel Limited
04.2009 - 12.2009
- Enhanced customer satisfaction with timely resolution of technical issues, ensuring optimal service quality.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Monitored overall network performance.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Technical Support Engineer
InKnowTech Private Limited
10.2008 - 03.2009
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.
- Installed and configured operating systems and applications.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Bachelor of Science - Computer Science And Engineering
Jawaharlal Nehru Technology University
The Entrepreneurial Edge - Entrepreneurial Studies
London Business School
Skills
Windows OS Mac OS Linux Ivanti Endpoint Patch Management Carbon Black Protection CrowdStrike Falcon Sensor Cisco AnyConnect Active Directory Identity Access Management (IAM) System and Network Configurations Software Installations Remote Desktop Support Checkpoint FDE Data Backup & Restore Laptops Desktops Tablets Printers Scanners Secure Print Servers Self-Serve Kiosks Rate Display Boards Cash Deposit Machines & ATMs Video Conferencing Interactive Screens Biometric Devices Access Card Systems VOIP Avaya & Cisco Telephone Enterprise Mobile Applications LAN DHCP DNS VLAN WAN VPN VDI SSH SFTP Web & Cloud Proxy Switches Routers Firewalls IDS IPS Web Application Firewall SSL Certificates configurations IBM Qrador SIEM Proof Point Email Security Checkpoint Harmony Data Centre Service Monitoring Microsoft Office 365 Administration Azure AWS TACACS VASCO MFA Intranet Internet Cybersecurity
Accomplishments
- Microsoft Azure Fundamentals (Microsoft)
- Business Analytics for Managers (IABAC)
- Cybersecurity Professional (US-Council)
Interests
Software
Person of Determination: Mobility (Crutch/Wheelchair)
Nationality: Indian
Date of Birth: 4th Mar 1986
Marital Status: Married
Languages Known: Telugu, English & Hindi
Visa Status: Employment
Valid UAE Driving License
Timeline
Systems Engineer & Senior System Engineer
UAEEXCHANGE Centre LLC
03.2013 - 12.2022
Customer Support Executive
Pugmarks Interweb Pvt. Ltd
01.2010 - 03.2011
Telecommunications Engineer
Adecco India, Client - Aircel Limited
04.2009 - 12.2009
Technical Support Engineer
InKnowTech Private Limited
10.2008 - 03.2009
IT Administrator
Wizz Financial
1 2023 - Current
IT Consultant
Sixsigma Softsolutions Pvt Ltd; Clinet - Tata Consultancy Services
3 2011 - 2 2013
Bachelor of Science - Computer Science And Engineering
Jawaharlal Nehru Technology University
The Entrepreneurial Edge - Entrepreneurial Studies
London Business School
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