Nagarathna Shetty
Dubai
Summary
Committed senior with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.Results-driven Relationship Manager with exemplary leadership, time management and analytical skills. Well-versed with customer relationship management practices and computer software. Responsible professional willing to exceed expectations. Self-disciplined student seeking experience as a Relationship Manager Exudes high level of professionalism and productivity. Self-driven and motivated to go extra mile to serve and assist customers. Proactive with excellent communication and problem-solving skills. Strong track record in business operations and cultivating customer relationships.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Relationship manager
Bluechip Group of Companies
Dubai, UAE
2023.10 - Current
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Managed long-term customer relationships to increase revenue.
- Conducted face-to-face meetings with clients.
- Promoted new financial products for enhanced investment scope.
- Updated clients on new financial products for improved investment possibilities.
Senior Quality Auditor
Porter
Mumbai, India
2018.11 - 2023.02
- Defined product quality standards and assessment criteria.
- Collaborated with production teams to meet performance and productivity targets.
- Submitted performance reports, identifying shortfalls and facilitating improvement actions.
- Coordinated closely with appropriate teams to implement necessary process and procedural changes to prevent quality issue recurrence.
- Promoted professionalism among staff to develop productive relationships.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Streamlined processes to improve and optimise office operations.
- Coached team members through new or difficult workflows.
Education
Bachelor of Business Administration - Marketing
Mumbai University
India 2016.06 - 2019.03
Postgraduate Degree - Logistics and Supply Chain
Manipal University
UAE 2023.03 - 2024.01
Skills
- Prospecting
- Business development
- Financial planning
- Investment advice
- Customer service
- Communication skills
- Problem-solving
- Customer-focused
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Tullu
Native
Kannada
Advanced
Gujarati
Advanced
Affiliations
- Singing
- Dancing
Timeline
Relationship manager
Bluechip Group of Companies
2023.10 - Current
Postgraduate Degree - Logistics and Supply Chain
Manipal University
2023.03 - 2024.01
Senior Quality Auditor
Porter
2018.11 - 2023.02
Bachelor of Business Administration - Marketing
Mumbai University
2016.06 - 2019.03