Nageena Arshi
Sharjah
Summary
A result-oriented, dynamic, and a versatile professional, team spirit with a vision for success. To be a part of an esteemed organization and works towards a mutually rewarding future, where there is an opportunity to strengthen and enhance skills. Utilizing self-resource for challenging jobs and upgrading my knowledge with creativity, improvement and to implement innovative ideas in an effective manner
Overview
10
10
years of professional experience
Work History
Associate
BMH Global-Etisalat Channel Partner
06.2019 - 02.2021
- Verifying corporate user’s documents related to orders
- Maintained a record of related documents of corporate users
- Advising customer on products and guiding on product knowledge
- Solving end to end queries of customer’s requirements
- Maintained a record of verification check related to authorised signatory
- Monitoring to ensure customers queries are fulfilled within the estimated time
- Handling payment related queries
- Processing documents of summarised details by analyzing customer’s account
- Building good relation with customers and generating leads
Associate
J.P Morgan Services India Private Limited
09.2016 - 07.2018
- HR contact centre for inbound/outbound activities & responded to email queries, complaints etc
- As one point contact to the employees which are answered in an efficient and professional manner
- Complete HR related transactions/activities adhering to company policy and guidelines
- Meet both volume and quality service standards work activities timely and accurately
- Helped employees with the Onboarding and Off boarding formalities
- Resolve tier1 inquiries requiring knowledge of benefits and related HR product and services
- Ensure all queries and issues raised by employees are researched and responded to within time frames defined
- Respond to incoming email messages from ex-employees
- Explained employee benefits & requested urgent processes & escalated
- First level troubleshooting for HR related tools
- Applications trained on – Taleo, PeopleSoft and Smash fly
Transaction Processing Analyst (Subject Matter Expert)
Accenture Services Private Limited
09.2010 - 01.2016
- Have considerable knowledge in interpreting the crucial clauses in the contracts and netting the requisite data
- Proficient in piloting Quality check as a part of contract enhancement activity
- Contracts Extraction- Extracting the commercial terms and conditions of the contracts to facilitate the spend managers and the sourcing team to analyze 'the spend' for a particular period
- Play a key role in providing support to the Procurement Team
- Handles corporate and retail employees related to expense and orders query
- Handling queries related to Purchase orders (PO) and taking corrective action related to the Query
- Handle daily, weekly and month operational reports such as score card, RCA on escalation and call calibration with the onshore etc
- Trained the new joiners, assisting other team members at the time of high volumes
- Maintaining Operational Excellence Standards on the floor
Education
B.COM -
Bishop Cotton College
PUC -
Bishop Cotton College
Higher Education -
JUU English High School
Skills
- Good Communication
- HR Operations
- Multitasking
- Time Management
- Dedicated
- Positive Attitude to learn new things
- Hard Working
- Self-motivated individual with a "can-do" attitude
Visastatus
Spouse Visa
Emailid
nageena.arshi@gmail.com
Personal Information
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above-furnished information is true to the best of my knowledge and belief.
Timeline
Associate
BMH Global-Etisalat Channel Partner
06.2019 - 02.2021
Associate
J.P Morgan Services India Private Limited
09.2016 - 07.2018
Transaction Processing Analyst (Subject Matter Expert)
Accenture Services Private Limited
09.2010 - 01.2016
B.COM -
Bishop Cotton College
PUC -
Bishop Cotton College
Higher Education -
JUU English High School
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