Nagi Albashra
Ras al-Khaimah,UAE
Summary
Dedicated and results-driven professional with a decade of experience in effectively managing, creating, and advancing electronic services encompassing systems and websites, coupled with a strong commitment to their security and protection. Proven track record of steering Information Technology departments, leading technical support teams, and overseeing network engineering operations. Adept at leveraging a deep understanding of technology trends and best practices to drive innovation, enhance operational efficiency, and achieve organizational goals. Excels in fostering collaboration among cross-functional teams and stakeholders to deliver high-quality solutions that meet and exceed business objectives. Seeking to apply expertise in a dynamic environment to drive sustainable growth and excellence. Holds an ITIL Foundation Certificate and a Master's degree in Information Systems.
Overview
10
10
years of professional experience
1
1
Certification
Work history
IT Service Management & Web Developer
MYAAR MEDIA (Remotely )
Ras al-Khaimah, UAE
01.2022 - 10.2023
- Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization
- Lead the design and implementation of the NGEN Service Management Framework, COBIT Governance Framework and Operating Model based on ITSM Best Practices
- Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
- Implement and transition security strategy for the architecture and remote access strategy Supports ERP Program Management efforts
- Build and optimize a secure web page for evolving business needs
- Provide continued support for one or more web properties
- Maintain communication with team members and supervisors concerning the direction of the website
Full Stack Developer
NAGI AL, BUSHRA
Khartoum , SDN
01.2018 - 01.2023
- Designed software mechanisms to improve code stability, performance and re-usability.
- Created databases, data entry systems and web forms for diverse uses.
- Oversaw Agile team in executing full product lifecycle from suggestion to deployment.
- Developed high-quality software in line with customer-established requirements.
- Drove continuous improvement by maintaining working knowledge of latest changes in software development, data and automation.
- Developing front-end website architecture
- Developing back-end website applications
- Troubleshoot, debug and upgrade software when necessary
- Create security and data protection settings
- Work with data scientists and analysts to improve the software
- Write effective APIs.
IT Service Desk Engineer
NOZM BUSINESS DEVELOPMENT & SERVICES CO.LTD
01.2020 - 01.2022
- Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.
- Administered user accounts and monitored logs for proactive security management.
- Developed and applied new policies to guide team decision-making.
- Kept software patched and secure to prevent data loss and unauthorized network access.
- Offered specialist skill set to support recovery from emergency system failures.
- Upgraded workstations and network hardware with new technology in line with performance and budget objectives.
Manager of Information Technology
ALMUNTDA NGO - SUDAN
01.2016 - 01.2018
- Tested and administered disaster recovery plans for different systems.
- Collaborated with project engineers to roll out, manage, or patch software.
- Expanded use of VMware technologies, achieving multiple server and desktop virtualization.
- Identified and recommended cost-effective technology solutions.
- Managed team of IT support technicians, developing workflows and processes.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Trained IT support staff to manage inquiries from end-users with first-call resolution.
- Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements.
- Assessed data security and compliance to GDPR regulations.
Teaching Assistant
AL- NEELAIN UNIVERSITY
01.2014 - 01.2015
- Faculty of Computer Since:
- IT labs teaching programming language
- Statistic
- Advanced database
- System analysis.
Education
Bachelor's Degree - Information System
Al-Neelain University
Khartoum, SDNMaster Degree - Information System
Al-Neelain University
Khartoum, SDN2014
Doctor of Information System - Information System
Al-Neelain University
Khartoum, SDNSkills
- Great familiarity with JavaScript frameworks [eg Angular JS, React, and Amber]
- Proficiency with server-side languages [egPython, Ruby, Java, PHP, and Net]
- Great familiarity with databases [eg MySQL, MongoDB], web servers [eg Apache] and UI/UX design
- Apply ITIL framework, close problem records within a defined timeline threshold to minimize the impact on client/outage
- Specialized knowledge of Windows Exchange Server, Active Directory, Microsoft Exchange Server User Administration, VMWare, and HyperV
- Managing Windows and MAC OS, Mobile Device Management
- Exposure to Securities Solutions: Anti-virus, Anti-Malware, Anti-Spam, VPN, Citrix, and SCCM tools
- Familiar with Networking, protocols like TCP/IP, Wireless (80211), DNS, DHCP
- Strong understanding of MS Windows 10 and other Microsoft client operating systems
- Wordpress
- Apache web server
- Problem-solving and preventative maintenance
- IT user support and customer service skills
- Google Workspace
- Oracle
- Microsoft 365
- Supply Chain Management
- Personal Strategic Plan
- Risk Management Professional
- Import and Export Goods
Certification
- ITIL Foundation4 Certificate in IT service management.
- Google IT Support.
- IT HelpDesk Support .
- IT Ticketing System.
- Cisco certified Network Associate course (CCNA).
- Microsoft certified solution MCSE 2012 from Kiwi training.
- Social Media Marketing from Hp LIFE E-Learning.
- Simple projects preparation from Professional way center.
- Ethical Hacking.
- DevOps Engineer.
- PMP.
- Google Workspace.
- Oracle.
- Microsoft 365.
- Supply Chain Management.
- Personal Strategic Plan.
- Risk Management Professional.
- Import and Export Goods.
Languages
English
Native
Arabic
Native
Timeline
IT Service Management & Web Developer
MYAAR MEDIA (Remotely )
01.2022 - 10.2023
IT Service Desk Engineer
NOZM BUSINESS DEVELOPMENT & SERVICES CO.LTD
01.2020 - 01.2022
Full Stack Developer
NAGI AL, BUSHRA
01.2018 - 01.2023
Manager of Information Technology
ALMUNTDA NGO - SUDAN
01.2016 - 01.2018
Teaching Assistant
AL- NEELAIN UNIVERSITY
01.2014 - 01.2015
Bachelor's Degree - Information System
Al-Neelain University
Master Degree - Information System
Al-Neelain University
Doctor of Information System - Information System
Al-Neelain University
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