Nagitha Ridimahaliyadda
Dubai,United Arab Emirates
Summary
Food and Beverage Team Leader with extensive experience in enhancing dining experiences and managing high-performing teams. Skilled in staff supervision, training, and ensuring adherence to health and safety regulations, resulting in improved operational efficiency and guest satisfaction. Strong communicator with a keen eye for detail, creating an inviting atmosphere that boosts customer engagement. Dedicated to achieving excellence in the food and beverage industry through seamless service and unforgettable guest experiences.
Overview
7
7
years of professional experience
Work history
Team Leader
Jumeirah Marsa Al Arab (Pre-Opening)
Dubai, UAE
12.2024 - 11.2025
- Hold and lead a section in the restaurant, supervising the floor team, assigning tasks, and ensuring completion of opening/closing checklists.
- Maintain a strong understanding of the outlet concept, menu and beverage offerings, providing accurate explanations to guests.
- Operate POS systems efficiently, process food & beverage orders, handling cash, CC cards and non-cash payments including assist in billing following hotel standards.
- Monitor presentation standards, manage stock, and conserve outlet equipment.
- Communicate effectively with colleagues providing updates on guest preferences, allergies, or special requests.
- Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
- Create WOW moments to surprise and delight guests in the Restaurants through gestures.
- Ensure customer satisfaction from arrival to departure in accordance to the Leading Quality Experiences respective service standards of LQA.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
Pool & Beach Senior Waiter
Anantara Mina Al Arab (Pre-Opening)
Ras al-Khaimah, UAE
11.2023 - 11.2024
- Greet and seat guests warmly, answer menu inquiries, and explain ingredients, cooking methods, and allergy-related information.
- Present daily specials and promotions, recommend food and beverages, and take accurate orders, including special requests.
- Oversee section operations, collect guest feedback, and assist with guest inquiries or calls when needed.
- Coordinate with kitchen and bar teams to fulfil and expedite orders efficiently.
- Maintain cleanliness, prepare service areas, follow hygiene standards, and support smooth service flow.
Pool & Beach Bar Waiter
Movenpick Resort & Spa Al Marjan Island (Post-Open
Ras al-Khaimah, UAE
07.2022 - 10.2023
- Provides customer service in accordance with standard operating procedures
- Clears and sets up tables
- Anticipates guests' needs by following service behavior
- Endeavour to resolve all complaints during shift and logs all complaints in logbook for further follow up
- Assists in the maintenance of service equipment
- Monitor standards of guest facilities and services
- Maintain cleanliness of the outlet, side stations
- Perform any reasonable tasks as instructed by Manager
- Report to superior any damaged / defective equipment
Food & Beverage Intern
Weligama Bay Marriott Resort & Spa
Matara, Sri Lanka
10.2018 - 09.2020
- Prepare and maintain the outlet for seamless operations, ensuring tables, trays, and service areas are set to brand standards.
- Act as a knowledgeable ambassador of the company, confidently advising guests on restaurant offerings, in-house services, and local attractions.
- Support smooth daily operations through accurate order taking, efficient communication between kitchen, bar, and service teams, and timely service delivery.
- Contribute to a collaborative and high-performing team by assisting colleagues, maintaining grooming standards, and upholding hygiene, safety, and compliance procedures.
Education
Diploma - Single Malt Whisky
Edinburgh Whisky Academy
ScotlandWines Level 2
Wine & Spirit Educational Trust
Spirits Level 1 & Level 2
Wine & Spirit Educational Trust
Bachelor - Hospitality Management
Sri Lanka Institute of Tourism & Hospitality
Certificate - (CIMA)
Chartered Institute of Management Accounts
Skills
- Food and beverage expertise
- Attention to detail
- Data entry proficiency
- Filing and record keeping
- Effective communication
- Cash handling experience
- Spreadsheet and financial skills
References
References available upon request.
Timeline
Team Leader
Jumeirah Marsa Al Arab (Pre-Opening)
12.2024 - 11.2025
Pool & Beach Senior Waiter
Anantara Mina Al Arab (Pre-Opening)
11.2023 - 11.2024
Pool & Beach Bar Waiter
Movenpick Resort & Spa Al Marjan Island (Post-Open
07.2022 - 10.2023
Food & Beverage Intern
Weligama Bay Marriott Resort & Spa
10.2018 - 09.2020
Diploma - Single Malt Whisky
Edinburgh Whisky Academy
Wines Level 2
Wine & Spirit Educational Trust
Spirits Level 1 & Level 2
Wine & Spirit Educational Trust
Bachelor - Hospitality Management
Sri Lanka Institute of Tourism & Hospitality
Certificate - (CIMA)
Chartered Institute of Management Accounts