Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nahabwe  Daphine

Nahabwe Daphine

Dubai

Summary

At Lena Dubai, I excelled in a hostess role, enhancing customer satisfaction by leveraging strong multitasking abilities and exceptional phone etiquette. My proactive coordination reduced wait times significantly, showcasing my customer service skills and empathy. This blend of hard and soft skills underscores my commitment to creating a welcoming and efficient dining experience.

Overview

3
3
years of professional experience

Work History

Hostess

Lena Dubai
10.2024 - 02.2025

Answered questions about

  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Receptionist

Serena Hotel
Kampala, Uganda
03.2022 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Education

Bachelor Of Human Resource Management - Business

Makerere University
Uganda
02.2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Languages

English
Bilingual or Proficient (C2)

Timeline

Hostess

Lena Dubai
10.2024 - 02.2025

Receptionist

Serena Hotel
03.2022 - 03.2023

Bachelor Of Human Resource Management - Business

Makerere University
Nahabwe Daphine