NAHAS MOHAMED

• Maximize the utilization of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources (including manpower, equipment and facilities) on the day of operation
• Proper roster of trained manpower, effective cross utilization
• Overall responsibility for success, Cost effective and safe operation
• Actively provides input and direction in order to respond to dynamic changes during the shift
• Monitors the effectiveness of the allocation plan and continually provides feedback recommendations regarding roster solutions and resource engagement standards to the relevant shift Manager
• Recruited with the core responsibility of opening Alitalia, Abu Dhabi station
• Set up the handling procedures & documentation of daily flight handling
• Responsible for all customer service & flight handling functions
• Keep track of quality levels and target agreed upon
• Responsible for the upkeep of resources for the department
• Contributed to cross-functional projects aimed at improving overall supply chain performance within the organization.
• Trained new hires on airport operations procedures, fostering a team-oriented work environment.

• Set up the handling procedures & documentation of daily flight handling
• Reviewed and analyzed weekly business results to identify solutions
• Trained employees in essential job functions.
• Assisted the Airport Manager to plan the station budget, same was an experience as well as a challenge as no historical data was available
• Makes decisions on key operational issues such as the offload of passengers and/or baggage and cargo to ensure that the flight schedule is maintained in accordance with the published precision timing schedule Takes accountability for, and has authority to make decisions on the acceptance of last minute or delayed loads that could potentially delay flight departures.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.

• To lead and work along with the team including suppliers and manage overall daily operations of Alitalia efficiently in compliance with safety, security regulations; and to ensure customers and staff feel valued, recognized and feel happy that they chose to fly Alitalia
• Delivered exceptional service levels while working under pressure during peak operations periods or when faced with challenging customer situations.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• People Management- Involve in new supplier staff selection. Motivate; mentor the team and suppliers in order to improve their interpersonal skills and professional competence. Identify and nurture talents, recognize achievements. Lead performance reviews, and address the Performance gap with the supplies

• Handle administrative functions such as clearing invoices, procurement, office maintenance etc
• Responsible for Station Emergency Response Plan updates
• Responsible for managing overall safety, quality standards and the customer experience from Check in, Ticketing, boarding, ramp operations and mishandled baggage
• Follows regulatory requirements/ SOP/ GOM/SLA and other safety procedures and policies
• Passenger Manifest, Cargo Doc, Load Sheet, and General Declaration being carefully verified and handed over to the Captain Onboard
• Coordinate to ensure timely availability of resources and meet Aircrafts on Arrivals
• Handling of Air Deccan Flight Responsible for issuing Tickets, check-in passengers, Boarding, Baggage reconciliation, coordinating RAMP activities for all types of ATR and Air bus - 320 Flights
• Supervision of Aircraft loading as per the load plan preparation of propriety irregularity reports and settlement of mishandled Baggage's and preparation of Flight handling reports

· Responsible for managing overall safety, quality standards and the customer experience from Check in, Ticketing, boarding, ramp operations and mishandled baggage.

· Follows regulatory requirements/ SOP/ GOM/SLA and other safety procedures and policies.

· Passenger Manifest, Cargo Doc, Load Sheet, and General Declaration being carefully verified and handed over to the Captain Onboard.

· Coordinate to ensure timely availability of resources and meet Aircrafts on Arrivals.

· Handling of Air Deccan Flight Responsible for issuing Tickets, check-in passengers, Boarding, Baggage reconciliation, coordinating RAMP activities, Supervision of Aircraft loading as per the load plan. Preparation of propriety irregularity reports and settlement of mishandled Baggage's and preparation of Flight handling reports