Nahid Akthar
Dubai UAE
Summary
Service-oriented Regional Credit Manager with track record of consistently delivering highest levels of performance. Tactful and dynamic professional offering great acumen in sales generation and customer relationship management. Knowledgeable in financial and credit analysis, credit modeling and market status monitoring.
Overview
15
15
years of professional experience
Work History
Regional Credit Manager
Dormakaba
04.2018 - Current
- Presiding over the credit worthiness of prospective and the existing portfolio of customers in accordance with corporate policies and risk management strategy
- Oversight of the debt collection process and where appropriate the collection of customer debts as they fall due
- Where debts cannot be collected through normal credit control activities, instigate and control the litigation process
- Responsible for the monitoring of debt in dispute and the timely resolution of disputed items
- Calculation of the provision for doubtful debts to ensure the asset is correctly stated in the financial statements
- Responsible for meeting Group and statutory reporting deadlines
- Input to and the implementation of finance and business strategies to promote sustainable year on year profitability growth
- Responsible for the optimization of the working capital in accounts receivable of the business with a view to continuous process improvements
- Maintain an acceptable level of credit risk management as dictated by the region's credit policy
- Analyze all credit applications to determine terms of sale, credit limits and risk levels
- Review customer accounts on a regular basis to ensure continued compliance with the region's credit policy
- Review annually key customer accounts to re-establish lines of credit and terms of sale
- Maintain, monitor and pursue all Lien and Bond rights to protect the dormakaba investment in the region.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Developed strategies to expedite payments and customer resolutions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Compiled data critical to analysis of annual bad debt.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Optimized credit approval and collection processes, improving operational efficiencies by over 25%
Credit Manager
Kuehne Nagel
06.2011 - 04.2018
- Handling performance and target oriented team
- The main goal is to keep the outstanding receivables of the customers as low as possible, using your powers of persuasion and result driven skills – all this, considering the credit policy and risk, but without endangering the commercial interests of the company
- Actively participate in the telephonic and written collection
- Apply correctly payment received against related invoices
- Visit customers locally, to reach transparency as to the country and/or macro- economic environment and consolidate relationships or resolve any issues
- Negotiate payment terms on a high level with Distributors and Sales Parties and Business Management
- Share relevant info collected during visits directly in team sessions and with Management
- Perform credit checks on customers and maintaining credit limits
- Deliver support to Business, Finance, Customer Service and Supply Chain staff on domains intertwined with the collection activity like legal , invoicing, commissions, credit holds, delivery schedules, distribution contracts
- Actively monitor issuance of new or updated sales and distributor contracts, as well as existing agreements, so as to identify and own the required commissions and revenue recognition set-up, transactions and accounting
- Utilize the country specific knowledge of trade credit claims e.g
- Bill of exchange
- Perform the financial reviews and controls of credit notes, manual billing, foc, pricing overrides and other tasks as designated and agreed with Regional Controller
- Support the Regional Controller in his function responsibilities on demand
- Execute and/or support projects as discussed and agreed with the Regional Controller
- Any other duties or directives given by their line manager or other senior management from time to time
- Perform account reconciliations as designated, prepare/support and present the relevant Balance Sheet Reviews items
- Address appropriately the Ecla documentation requirements: draft, review and update the Revenue and Receivables Cycle together with the Finance team, Customer Service and Supply Chain team
- Support the Regional Controller task to manage the CLA documentation requirements: draft, review and update of the Revenue and Receivables Cycle together with the local offices and other locations' Finance and Supply Chain team
- Identify, report openly and timely remediate any audit or internal control findings
- Manage any internal/external audit requirements, enquiries and coordination for the Revenue and Receivables cycle, also including the coordination with the operational centers
- Supervise the CS responsible partially for AR support for all related subjects
- To share and facilitate the management tools with operational scorecard and internal monitoring table of operating means relative to the activity
- Getting New customer credit application accessed and checked according to local company guideline
- Keeping close records check on customer credit excess and credit control module
- Making sure all credit customers has been insured and local data base has been updated accordingly
- Maintain the cash flow of the company complying with the contractual credit terms
- Identification of the optimal cash balance needed for daily operations
- Establishment, implementation and monitoring of an efficient Trade Receivables & Trade Payables policy (including Internal Control System documentation requirements);
- Identification & implementation of appropriate sources of financing
- Monitor and reduce DSO (Days Sales Outstanding), Credit Limit Excess and Overdue Aging
- Ensure timely, accurate and complete invoicing to customers
- Monitor and increase DPO (Days Payables Outstanding) and credit terms with suppliers
- Establish, implement and monitor national Trade Receivables, Trade Payables and Cash & Bank guidelines (including ICS reporting)
- Maintain relationship to banking partner(s) on local level
- Establish & maintain national working capital management/treasury reporting and any other reporting tool that supports management decisions
- Additional duties as directed by supervisor.
Regional credit controller
DHL Express
01.2009 - 06.2011
- Was promoted to Regional Credit controller for top ten privileged customer of DHL Worldwide express
- Companies handled include all MNC and big names in the market with high revenue and big business provider such as GE INTL, HONEYWELL ME, and HALLIBURTON ME, ALCATEL LUCENT, IBM, UNILEVER, DANZAS, CUMMINS, 3M and TETRA PAK
- Total AR of around of 20 million monthly
- Including credit terms of varies from 45-60 days
- Monthly target of 10-12 million within the credit terms from date of invoice
- A responsibility includes seeing and tracking the daily movement of the shipment and revenue generated from each shipment moved on account basis
- Keeping records of the customer performance on quarterly basis to calculate how they have improved on basis of revenue and business provider over the period of 3months and how discipline them have been on the credit agreed credit terms
- Presenting the customer with new ideas of how DHL Express can help improve their business by providing them quick query resolution
- Presenting the DHL management with weekly presentation on customer review, productivity and complaints
- Maintaining cash flow within the agreed global contract period
Education
BBA - sales and marketing
Goa University
India10.2007
Skills
- COMPUTER APPLICATION
- Skillful expertise in
- Microsoft Office and Internet Research
- Policy Development
- Procedure Enforcement
- Authorizations Knowledge
- Financial Instrument
Additional Information
- Driving License: , Holder of a valid UAE Driving License
Timeline
Regional Credit Manager
Dormakaba
04.2018 - Current
Credit Manager
Kuehne Nagel
06.2011 - 04.2018
Regional credit controller
DHL Express
01.2009 - 06.2011
BBA - sales and marketing
Goa University
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