NAHID ALDHUHOORI
Sharjah
Summary
Relationship Executive provides of Customer Services qualified support and timely and quality delivery of appropriate products and services. Executes strong verbal and written skills, combined with skill managing large complex relationships and drive strategic activity.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Dedicated Call Center Reporting Analyst offering 2 years of effectively creating, evaluating and improving reporting processes. Driven to support continuous improvement and efficiency.
Overview
9
9
years of professional experience
Work History
Relationship Executive
Emirates Intergrated Telecommunications Company
12.2013 - Current
- Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
- Implemented brand and demand strategies to meet revenue targets for business services and products.
- Created, modified, and executed 5 years business plans to maximize client satisfaction.
- Investigated and resolved customer complaints to foster satisfaction.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Marketed additional products and services complementing customers' current offerings and adding value.
Education
High School Diploma -
Dibba Secondary School
Dibba 06.2004
Skills
- Risk Management
- Predictive Analytics
- Time Management
- Sales and Marketing
- Business Correspondence
- Team Leadership
- Product Knowledge
- Verbal and Written Communication
- CRM Tracking
- Customer Relationship Management
- Client Rapport-Building
- Team Support
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Additional Information
Available upon request
Timeline
Relationship Executive
Emirates Intergrated Telecommunications Company
12.2013 - Current
High School Diploma -
Dibba Secondary School
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