Nahidul Hasan Nahid
Abu Dhabi
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
Work History
Room Service Waiter
Rosewood Hotel Abu Dhabi Llc ADGM
01.2024 - Current
- Delivered prompt and courteous room service to guests, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure accurate and timely food preparation and delivery.
- Maintained cleanliness and organization of service areas to comply with health and safety standards.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Handled guest complaints professionally and efficiently, resolving issues quickly for positive outcomes.
Bar Attendant
Rosewood Hotel Abu Dhabi Llc ADGM
10.2023 - 01.2024
- Served alcoholic and non-alcoholic beverages in bar environment.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Assisted with bartending duties during high-volume shifts.
- Increased bar revenue by upselling premium beverages and promoting special offers.
Restaurant Waiter
Rosewood Hotel Abu Dhabi Llc ADGM
03.2023 - 10.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Listened actively to offer accurate information and best solution to their needs.
- Offered prompt solutions to maintain customer satisfaction.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Employee Dinning Room Attendant
Rosewood Hotel Abu Dhabi Llc ADGM
10.2022 - 03.2023
- Made requisition form.
- Picked up store items on time.
- Opened and closed with responsibly.
- Handled buffet.
Education
Bachelor of Science - Computer Science Engineering
North South University
Skills
- Customer Service
- Product knowledge
- Cash management
- Problem-solving
- Communication skills
- Strategic Planning
- Upselling
- Multilingual
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
Timeline
Room Service Waiter
Rosewood Hotel Abu Dhabi Llc ADGM
01.2024 - Current
Bar Attendant
Rosewood Hotel Abu Dhabi Llc ADGM
10.2023 - 01.2024
Restaurant Waiter
Rosewood Hotel Abu Dhabi Llc ADGM
03.2023 - 10.2023
Employee Dinning Room Attendant
Rosewood Hotel Abu Dhabi Llc ADGM
10.2022 - 03.2023
Bachelor of Science - Computer Science Engineering
North South University
Personal Information
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