Nahla Arafa

Client Relationship Support:
• Assist Relationship Managers in serving international HNW/UHNW clients.
• Respond to client queries, follow up on service issues, and ensure timely resolution.

Account Management:
• Facilitate client onboarding (KYC, AML, and due diligence processes).
• Support in account opening, documentation, and periodic reviews.
• Ensure all transactions and instructions are executed accurately and in a timely manner.

Operational and Administrative Tasks:
• Maintain accurate client records and ensure data is up to date in CRM systems.
• Liaise with internal departments (compliance, legal, operations) for client-related matters.
• Monitor portfolio activity and flag anomalies or issues for further investigation.

4. Compliance and Risk Management:
• Ensure adherence to internal policies, regulatory requirements, and global compliance standards.
• Assist in preparing documentation for audits and internal controls.
• Track and escalate any potential reputational or financial risks.

5. Sales and Revenue Support:
• Support the RM in identifying cross-sell and upsell opportunities.
• Assist in preparing product proposals across investment, credit, and insurance.
• Monitor performance of client portfolios and support RM with performance updates.

• Assisting tasks related to DMCC and DHCC portal.
• Assisting HR and Admin department in events and social gathering.
• Provide administrative support for HR executive and to be first point of contact in absence of HR Executive.
• Participating in recruitment efforts, Posting job ads and organizing resumes and job applications.
• Scheduling job interviews and assisting in interview process.
• Assisting Customer Service Dept. with handling walk in clients and Assign tasks on CRM.
• Assisting Marketing Dept. with finding leads and assigns them to call center Dept.
• Assisting Compliance department to make registration on OQOOD portal.
• Assisting Sales Dept. with a customer satisfaction survey.
• Assisting the other departments if it's needed.
• Taking care of all Travel Arrangements.

• Liaise between managers, Clients, and employees.
• Assisting the office manager in all admin tasks.
• Organize and schedule appointments.
• Plan meetings and take detailed minutes.
• Assisting site manger to prepare MOM, daily, weekly and monthly report.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Book travel arrangements.
• Schedule and coordinate meetings.

• Advises present customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Documents transactions by completing forms and record logs.
• Maintains database by entering, verifying, and backing up data.

• Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service.
• Handle and retain all the customers complaints within the company SOP.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Supporting collection queue by handling collections inquires and bills explanation.
• Explore the required negotiation skills for making payments' deals when needed.