Nahla Zidan
Account Manager - Sales
Dubai, United Arab Emirates
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management. solid sales history and in-depth Telecom/Tech with strong headhunter experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Account Manager, Inside Sales
Telcovas solutions
Dubai, United Arab Emirates
06.2021 - Current
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Airport Service Agent
Emirates Airlines
Dubai, United Arab Emirates
01.2019 - 01.2021
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
Senior Customer Relations Executive
Etisalat UAE
Dubai
01.2018 - 01.2019
- Etisalat - UAE cheerfully greet every customer with a smile, 100 % of the time
- Handling back-office documents and complaints
- Fully adhere to all operational procedures (SOP)
- Determines requirements by working with customers
- Answering inquiries by clarifying desired information
- Handling back office files and queries
- Resolving problems by clarifying issues, researching, and exploring answers
- Problem-solving by finding alternative solutions and escalating unresolved problems
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Customer Service Representative
Vodafone UK
Alexandria
01.2017 - 01.2018
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Visited customer offices to handle on-site concerns and maximize account loyalty.
Education
BBA - Business Administration (English
University of Alexandria
Alexandria, Egypt 04.2012 - 04.2016
Skills
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Timeline
Account Manager, Inside Sales
Telcovas solutions
06.2021 - Current
Airport Service Agent
Emirates Airlines
01.2019 - 01.2021
Senior Customer Relations Executive
Etisalat UAE
01.2018 - 01.2019
Customer Service Representative
Vodafone UK
01.2017 - 01.2018
BBA - Business Administration (English
University of Alexandria
04.2012 - 04.2016
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