Microsoft Office
Nahom Paulose
Training Coordinator
Abu Dhabi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Currently a training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering four years of related experience.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Training Coordinator
Response Plus Medical
12.2023 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Spearheaded internal certification programs that increased staff competencies in key areas such as project management or leadership skills.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Monitored industry trends and best practices in adult learning theory, incorporating relevant insights into the design of new trainings or revisions of existing programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Developed and executed strategies to improve training program performance.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
- Facilitated virtual, in-person and blended learning sessions.
- Worked with vendors to customize courseware to accommodate business needs.
- Analyzed and evaluated training effectiveness and program outcomes.
Data Collection Officer
B.I.H Analytics
02.2023 - 12.2023
- Collaborated with team members to design and implement data collection strategies, resulting in comprehensive datasets.
- Utilized advanced software tools to efficiently manage, store, and analyze large volumes of collected data.
- Identified potential issues within collected datasets and proactively worked to resolve them, minimizing the impact on project timelines and deliverables.
- Leveraged strong analytical skills when interpreting complex datasets; translated findings into actionable recommendations.
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Trained new Data Collection Officers on company protocols and best practices, ensuring consistent performance across the team.
- Presented findings from collected data in clear, concise reports for management review and decision-making purposes.
- Maintained a strong understanding of industry trends and best practices in data collection by attending relevant conferences, workshops, and trainings.
- Consistently met deadlines under tight constraints by utilizing effective time management techniques and consistently updating managers on progress.
- Participated in cross-functional teams to provide valuable insights from collected data that informed strategic initiatives.
- Adhered to strict confidentiality guidelines while handling sensitive or proprietary information during the data collection process.
- Conducted audits of existing data entry processes.
- Utilized techniques for increasing data entry speed.
Human Resources Officer
Roha Outsourcing Services
11.2019 - 10.2021
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Coordinated employee placements and administrative details.
- Created and delivered HR training sessions to staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
Claims Officer
National Insurance Corporation Of Ethiopia
10.2017 - 11.2019
- Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
- Utilized data analysis tools to identify trends in claims data, informing process improvements for greater efficiency.
- Supported departmental goals by contributing ideas during team meetings aimed at refining processes within the organization.
- Identified potential subrogation opportunities through careful examination of case details.
- Prepared comprehensive reports for upper management detailing key findings from investigations into complex claim cases.
- Collaborated with legal counsel for effective litigation management, reducing costs and ensuring favorable outcomes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Reviewed contracts thoroughly to ensure proper coverage for various types of insurance policies held by clients.
- Followed up with customers on unresolved issues.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records, and health statuses.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Education
MBA - Finance
Addis Ababa University
Addis Ababa, Ethiopia 04.2001 -
Bachelor of Arts - Economics
Addis Ababa University
Addis Ababa, Ethiopia 04.2001 -
Skills
Performance Evaluation
Employee Coaching
Materials Organization
Schedule Coordination
Feedback Analysis
Materials Preparation
Customized training
Program implementation
Orientation and Onboarding
Finance
Client Retention
Classroom expertise
Software
Stata
Outlook
Interests
Finance
Current Affairs
Documentaries
Timeline
Training Coordinator
Response Plus Medical
12.2023 - Current
Data Collection Officer
B.I.H Analytics
02.2023 - 12.2023
Human Resources Officer
Roha Outsourcing Services
11.2019 - 10.2021
Claims Officer
National Insurance Corporation Of Ethiopia
10.2017 - 11.2019
MBA - Finance
Addis Ababa University
04.2001 -
Bachelor of Arts - Economics
Addis Ababa University
04.2001 -
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