NAHWERA GLORIA
Dubai
Summary
Dynamic and detail-oriented waitress with a proven track record at Carlton Downtown Hotel, excelling in customer service and strong multitasking. Adept at fostering teamwork and maintaining a clean environment, I effectively managed cash transactions and provided knowledgeable menu recommendations, ensuring a memorable dining experience for guests.
Overview
8
8
years of professional experience
Work History
Waitress
CARLTON DOWNTOWN HOTEL
07.2022 - 08.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waitress
CAFE JAVAS
02.2017 - 01.2020
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
KYAMBOGO UNIVERSITY
UGANDA03-2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Safe food handling
Languages
English
Timeline
Waitress
CARLTON DOWNTOWN HOTEL
07.2022 - 08.2024
Waitress
CAFE JAVAS
02.2017 - 01.2020
High School Diploma -
KYAMBOGO UNIVERSITY
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