Nayara Villegas

▪ Manage, schedule, and coordinate office functions and activities.

▪ Organized and maintained appointments and incoming emails.

▪ Scheduling and calendar management.

▪ Expenses reports.

▪ Organize office operations and procedures.

▪ Screened phone calls, inquiries, and requests, and handled them when appropriate.

▪ Arranged conference rooms to accommodate meetings.

▪ Coordinated travel, visas, and accommodations and, occasionally travels with management, taking notes or dictation at meetings, and providing general assistance during presentations.

• Manage, schedule, coordinate office functions and activities
• Manage relationships with vendors, service providers, ensuring that all items are invoiced and paid on time
• Maintain inventory and ensure items are in stock
• Review and track daily sales report
• Organize office operations and procedures.
• Follow up on customer calls and complaints
• Arranged conference rooms to accommodate meetings.

• Promoting and marketing the business
• Dealing with customer's queries, complaints, and refunds
• Providing advice about visas or passports
• Recruiting, training, and supervising staff
• Managing budgets
• Maintaining statistical and financial records
• Selling holidays and insurance
• Meeting profit or sales targets
• Consistently achieved top ranking for customer satisfaction, retention and referrals.

• Developing store strategies to raise customers
• Training, motivating, mentoring, and providing feedback to store staff.