Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Naielamaria  Natour

Naielamaria Natour

Dubai

Summary

Versatile professional with a proven track record in customer service and critical thinking, honed across roles from Receptionist at BAIT ALSHAMS for Travel to Accountant at ALqairwan Private School. Excelled in resolving high-stress situations, enhancing customer loyalty, and managing financial tasks. Skilled in data entry and fostering positive client relations, consistently achieving beyond employer expectations.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2013
2013
years of professional experience

Work History

Marketing Coordinator

ALSHAMS for Marketing

Recptionist and Customer Service Representative

BAIT ALSHAMS for Travel and
06.2009 - 10.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Accountant and Warehouse Manager

ALqairwan Private School
07.2011 - 05.2012
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.

Marketing

Intercontinental Hotel
11.2010 - 07.2011

Education

60 - Accontant

Albalqa University
Jordan
08.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Call management
  • Appointment scheduling
  • Team development
  • Customer relations
  • Client relations

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Dutch
Beginner (A1)

Timeline

Accountant and Warehouse Manager

ALqairwan Private School
07.2011 - 05.2012

Marketing

Intercontinental Hotel
11.2010 - 07.2011

Recptionist and Customer Service Representative

BAIT ALSHAMS for Travel and
06.2009 - 10.2010

Marketing Coordinator

ALSHAMS for Marketing

60 - Accontant

Albalqa University
Naielamaria Natour