Naila Junaid
Ajman,UAE
Summary
Dynamic and high-energy professional with a proven track record of organizational efficiency and excellent leadership skills. Adept at customer problem solving and negotiation, demonstrating resilience under pressure. Strong interpersonal and communication skills complement a motivational approach to team management, driving success in challenging environments. Committed to leveraging managerial expertise to achieve strategic career goals.
Overview
7
7
years of professional experience
Work history
Receptionist
Toretto Auto Services
Dubai, UAE
01.2022 - 12.2024
- Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
- Schedules meetings and travel for executives, as well as appointments for customers
- Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
- Operates telephone switchboard; answers and transfers calls to appropriate units
- Responsible for operating and maintaining office machines, including printers, copiers, and fax
- Handles outgoing mails; sorts and distributes incoming mails
Office Receptionist
Fetchr Parcels Delivery Services
Dubai, UAE
02.2020 - 10.2021
- Maintain department's office systems, including data management, filing systems and office supplies, IT infrastructure and inventory keeping
- Manage client's meetings, include preparing agenda, producing minutes of meetings, and circulating accordingly
- Manage the client's team's logistic arrangements for all business travel & accreditation for meetings / events
- Maintain the client's team portal, managing trackers of templates, policies, procedures and submitting them for regular review to ensure the data and contents are up to date
- Provide day-to-day administrative support to the client; arranging meetings/appointments and organize calendar
Customer Care
Emirates Transport
Dubai
01.2018 - 12.2019
- To ensure DC Smooth Operation through the SLA Team
- Organizing staff training, appointments internees entrance, printing scanning and data entry
- Oversee and manage daily BOP-related production activities, ensuring optimal efficiency and quality.
- Assisting customers for PTCL services, Calling and internet facilities
- Provide first point of contact for customers
- Answer customer's questions and resolved issues. Respond through emails and telephone
- Understand that our people come first and everything we do is to make their experience better
- Handle HR related matters including staff on boarding, payroll, insurance, expense claims and leave administration
- To ensure DC visitors have proper access management
Education
Bachelors of ARTS- (B-A) - Arts
Waqar Al Nisa Collage For Girls
Rawalpindi Pakistan 08.2014
Skills
- Great attitude
- High energy personality
- Organisational efficiency
- Excellent interpersonal skills
- Excellent communication skills
- Customer problem solving
- Excellent leadership skills
- Motivational skills
- Strong organizational skills
- Managerial skills
- Problem solving skills
- Interpersonal skills
- Negotiation skills
- Resilience under pressure
Personal Information
- Passport Number: KCB8792421
- Gender: Female
- Marital status: Married
- Visa status: House wife visa holder
Languages
English
Advanced
Urdu
Fluent
Hindi
Fluent
Punjabi
Fluent
Timeline
Receptionist
Toretto Auto Services
01.2022 - 12.2024
Office Receptionist
Fetchr Parcels Delivery Services
02.2020 - 10.2021
Customer Care
Emirates Transport
01.2018 - 12.2019
Bachelors of ARTS- (B-A) - Arts
Waqar Al Nisa Collage For Girls
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