NAILA LAZAR
Summary
Results-oriented professional with expertise in sales strategy and operations planning. Proven ability to manage time effectively and work under pressure, ensuring customer satisfaction through efficient logistics and scheduling. Skilled in MS Office applications, with a strong record in problem-solving and maintaining accurate records. Focused on enhancing sales performance and operational efficiency through innovative approaches.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work history
sales and operations
Dubai clean
Dubai
01.2024 - Current
- Interacted and built collaborative relationships with marketing, sales and operations staff.
- Coordinated with sales and operations teams for accurate revenue forecasting.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Provided customers with price information and handled financial transactions.
- Coordinated project tasks for successful and timely completion.
- Handled administrative tasks, freeing up time for senior staff members.
- Created detailed schedules to streamline work processes.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Coordinated with other team members to enhance overall productivity.
- Coordinated transport schedules to maximise resource utilisation.
Sales Officer
EAM Global (Document Clearance Services)
Dubai
07.2024 - 11.2024
- Informed leads and customers on current promotions to increase sales.
- Utilized CRM systems to streamline sales processes.
- Conducted thorough assessments of client eligibility for various immigration programs and visas.
- Conducted follow up appointments with clients to update status of applications, increasing satisfaction.
Account officer
OPD SUPPORT PROGRAM
Gujranwala
12.2021 - 07.2023
- Tracked and reported on account receivables, accelerating the collection process.
- Prepared reports and financial statements to assist management in strategic planning and decision making.
- Collected all receipts from employees, chasing missing information to minimise discrepancies.
- Company Overview: NBFC, PAKISTAN
Education
Bachelor - software Engineering
University of Lahore
PakistanIntermediate - computer science
B.I.S.E GRW
PakistanMatriculation - computer science
B.I.S.E GRW
PakistanSkills
- Handling work pressure
- Time management
- Team work
- Creative and imaginative
- MS office
- Word
- Power point
- Sales strategy
- Problem-solving
- Sales and operations planning
- Logistics arrangement
- Logistics understanding
- Schedule management
- record-keeping proficiency
- Customer satisfaction
LANGUAGES
Urdu: C1 Advanced
English: C1 Advanced
Punjabi: C1 Advanced
Timeline
Sales Officer
EAM Global (Document Clearance Services)
07.2024 - 11.2024
sales and operations
Dubai clean
01.2024 - Current
Account officer
OPD SUPPORT PROGRAM
12.2021 - 07.2023
Intermediate - computer science
B.I.S.E GRW
Matriculation - computer science
B.I.S.E GRW
Bachelor - software Engineering
University of Lahore