Najat AlShehi

• Trained new employees in company policies and procedures.
• Determined strategic direction of organisation based on industry knowledge and market research.
• Set team KPIs to meet the Section Target
• Ensured smooth operations during peak times with meticulous planning and coordination efforts.
• Supervised employees, providing coaching and mentorship to optimise productivity.
• Strengthened team performance by implementing effective management strategies.
• Held regular staff meetings to brief team on new rules and regulations

Ensure the updating of Active Members' data and salaries subject to deduction.

Issue monthly invoices to employers.

• Led team meetings effectively, resulting in improved collaboration and teamwork.

• Managed salary disbursement for employees, ensuring accuracy and timely processing of payments.
• Assisted clients with loan applications, including personal and business loans, by providing guidance on eligibility and loan options.
• Conducted financial assessments and verified documentation to determine loan eligibility.
• Explained loan terms, repayment schedules, and helped clients understand the loan process.
• Collaborated with internal teams to streamline salary and loan processing procedures, enhancing operational efficiency.
• Delivered exceptional customer service, addressing client inquiries and resolving issues promptly.