Najeeb Darwish
Amman,Jordan
Summary
A dedicated sales and customer service professional with over 10 years of experience across retail, hospitality, and tourism. Skilled in team leadership, customer relationship building, and achieving sales targets, bringing a creative and results-driven approach to every challenge. Possesses a strong foundation in communication and management, with a focus on delivering exceptional service and driving organizational success.
Overview
10
10
years of professional experience
Work History
Travel and Sales Agent
Tropicana Tours Agency
06.2023 - 06.2024
- Coordinated with airlines, hotels, and local tour providers to secure the best options for clients, maintaining a high level of satisfaction and repeat business.
- Promoted special deals and seasonal offers, increasing bookings during off-peak periods by 15%.
- Maintained accurate records of client interactions, reservations, and payments to support efficient operations and follow-ups.
Sales and customer service representative
Gold's Gym
06.2022 - 05.2023
- Achieved over 300 new memberships in one year, consistently meeting 90% of monthly sales targets. Conducted personalized tours to showcase the gym’s features and tailored solutions to clients’ fitness goals.
- Collaborated with the marketing team to promote special offers, increasing lead conversion rates by 15%. Focused on enhancing member satisfaction and retention through excellent customer service.
Senior sales associate
Levi's Jeans
12.2018 - 05.2022
- Boosted team morale by implementing regular training and development sessions.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Facilitated staff meetings for better communication and team cohesion.
- Explained product benefits maximising customer engagement while driving sales.
- Fostered a dynamic work culture, reducing staff turnover rates significantly.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- At Levl’s Jeans Taj Mall, I was part of the opening team, contributing to the store's launch by organizing displays, arranging stockrooms, and ensuring the layout aligned with the brand's standards. My efforts helped establish an engaging shopping environment for customers
Front office assistant
Marriott Hotels
11.2017 - 12.2017
- Addressed customer queries using knowledge of Hotel Standards .
- Regularly updating room status to improve turnaround time.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Greeted and assisted visitors .
- Maintained clean reception area, promoting a positive image of the company.
- Maintained office files for reliable reference, including electronic and hard copies.
- Resolved customer complaints for improved satisfaction rates.
Sales and customer service representative
Celio
08.2016 - 10.2017
- Exceeded sales targets and enhanced customer satisfaction by delivering personalized service. Recognized for strong upselling techniques that boosted transaction values. Contributed to team success through consistent performance and support in achieving store goals."
- Provided tailored product recommendations, ensured store organization, and managed inventory effectively. Handled transactions with precision, promoted sales events, and collaborated with the team to maintain a high-performance environment.
Sales and customer service representative
Levi's Jeans
02.2014 - 07.2016
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
- Surpassed sales targets while ensuring high customer satisfaction through exceptional service. Increased transaction values with upselling strategies and earned multiple 'Employee of the Month' awards.
Education
Diploma - Hotel Management and Tourism.
Luminus Technical University College
Skills
- Point of sale expertise
- Stock replenishment
- Ethical decision making
- Strategic planning
- Customer engagement
- Store opening and closing duties
- Cultural awareness
- Fashion and styling expertise
- Self-motivation
- Social media navigation
- Top sales performer
- Visual merchandising proficiency
- Office admin
Languages
Arabic
Native
English
Advanced
Timeline
Travel and Sales Agent
Tropicana Tours Agency
06.2023 - 06.2024
Sales and customer service representative
Gold's Gym
06.2022 - 05.2023
Senior sales associate
Levi's Jeans
12.2018 - 05.2022
Front office assistant
Marriott Hotels
11.2017 - 12.2017
Sales and customer service representative
Celio
08.2016 - 10.2017
Sales and customer service representative
Levi's Jeans
02.2014 - 07.2016
Diploma - Hotel Management and Tourism.
Luminus Technical University College
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