NAJEEB K.M
DUBAI,UAE
Summary
Tourism professional with focus on delivering high-quality customer experiences in travel and tourism sector. Bring to table solid skills in itinerary planning, logistics coordination, and customer service. Proven track record in creating memorable travel experiences while ensuring safety and satisfaction of all participants.
Overview
7
7
years of professional experience
Work History
Airline Operatrion Executive
ROYAL FLY HOLIDAYS
Kanhangad,Kerala, India
01.2021 - 11.2024
- Enhanced customer satisfaction by providing exceptional tour management services.
- Utilised in-depth geographical knowledge for efficient route planning and time management.
- Streamlined travel itineraries by coordinating with airlines, hotels, and ground transportation providers.
- Maintained professional behaviour even under stress, thus ensuring a pleasant trip for tourists.
- Promoted offers, promotions and deals on social media channels to increase customer engagement.
Customer service executive
AKBAR TRAVELS OF INDIA PVT.LTD
Kanhangad,Kerala, India
01.2018 - 11.2020
- Streamlined travel itineraries by coordinating with airlines, hotels, and ground transportation providers.
- Provided support to tourists during their stay, addressing concerns or queries promptly.
- Increased repeat business with excellent customer service skills.
- Delivered comprehensive pre-tour briefings to ensure tourists were well-informed about their journey.
- Enhanced customer satisfaction by providing exceptional tour management services.
Education
Diploma - Airport Operation
STED COUNCIL
01.2018 -
Diploma - Travel And Tourism
IATA
01.2017 -
Higher Secondary -
National State Board Of School Education
01.2014 - 07.2016
SSLC -
Jamath Higher Secondary School
Skills
- Customer service
- Travel planning
- Geographic knowledge
- Sales proficiency
- Itinerary creation
- Fluent english communication
- Foreign currency understanding
- Airline reservations systems
- Travel insurance knowledge
- Team Work
COMPUTER PROFICIENCY
- Basic computer operations
- Galileo
- MS office
Languages
English
Advanced
Hindi
Advanced
Malayalam
Native
Arabic
Elementary
POST APPLIED
AIPORT OPERATION
TRAVEL AND TOURISM GUIDE
CUSTOMER SERVICE EXECUTIVE
DECLARATION
I hereby declare that particulars furnished by me in this applications are true and accurate to the best of my knowledge
Timeline
Airline Operatrion Executive
ROYAL FLY HOLIDAYS
01.2021 - 11.2024
Customer service executive
AKBAR TRAVELS OF INDIA PVT.LTD
01.2018 - 11.2020
Diploma - Airport Operation
STED COUNCIL
01.2018 -
Diploma - Travel And Tourism
IATA
01.2017 -
Higher Secondary -
National State Board Of School Education
01.2014 - 07.2016
SSLC -
Jamath Higher Secondary School
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