NAJEM ABDULLA HELAL MOHAMMED AL TENEIJI

Managed complex and highly sensitive employee relations matters, including cases without established policy precedents, and implemented appropriate resolutions. Oversaw HR functions to ensure alignment with organizational policies and applicable legal requirements, advising line managers on disputes, grievances, and disciplinary procedures. Provided strategic guidance on employee relations and organizational development, and researched, developed, and updated policies in line with government directives. Conducted investigations into potential misconduct and policy violations, identified gaps in employee relations practices, and escalated significant concerns to management with recommendations for corrective action. Supervised staff, assigned responsibilities, and established work procedures and schedules to support efficient service delivery. Coordinated with Recruitment to ensure new employees attended institutional orientation and oversaw employee record updates to maintain accurate information across departments. Managed employee separation activities, including advance notifications to the HR team, regular reporting, clearance procedures, and exit interviews before processing end-of-service settlements. Conducted retention discussions with departing employees to address concerns and support efforts to reduce turnover. Oversaw health and life insurance renewals to maintain continuous employee coverage and served as the primary contact for insurance providers and related invoicing. Established and maintained relationships with service providers, vendors, contractors, and consultants to support HR and administrative services. Assisted departments in liaising with government authorities to obtain required approvals, ensured timely renewal of trade and commercial licenses, and managed powers of attorney within delegated authority. Delivered employee relations awareness sessions for HR teams and line managers and managed employee engagement initiatives to strengthen workplace satisfaction.

Joined as an Employee Relations Officer and was promoted to Senior Employee Relations and Administration Officer in October 2011. Managed employee relations and administration functions, delivering services to administrative staff, faculty, researchers, and students. Developed and implemented policies, procedures, and forms covering employee relations, government relations, immigration and visas, housing, and student affairs. Redesigned student exit and clearance procedures to distinguish them from those applicable to employees, faculty, and postdoctoral researchers. Coordinated with Emirates ID, insurance providers, and immigration typing centers to facilitate student services. Advised senior executives and managers on policy interpretation and application in exceptional cases, while coaching managers and staff on improving the workplace environment and employee engagement. Conducted investigations and managed grievances and disciplinary proceedings in accordance with institutional policies. Monitored employee relations trends to identify emerging issues and recommend corrective and preventive measures. Initiated and coordinated the development of an HR system in collaboration with the ICT team. Endorsed personnel actions, including promotions, demotions, transfers, salary increases, and probation decisions. Developed the housing policy and liaised with real estate agents and property owners to address employee accommodation requirements. Analyzed HR reports and presented findings to the HR Director. Conducted international benchmarking visits to comparable institutions to inform future improvements and represented the institute at training programs, industry events, and exhibitions. Served as the primary liaison with Payroll and Finance on employee rewards and benefits.

Maintained confidential electronic and physical HR records and personnel statistics, ensuring accuracy and discretion when handling sensitive information. Responded to employee and authorized stakeholder inquiries, providing guidance on HR policies, procedures, and forms. Processed employee status changes, analyzed personnel data, and developed spreadsheets, charts, and reports covering employment, terminations, and compensation. Coordinated departmental meetings, training sessions, and off-site employee development activities. Administered annual, medical, and other types of leave, and supported new hire orientation by delivering presentations and assisting employees throughout the onboarding process.

Managed employee attendance across six emirates, coordinating attendance notifications and documenting reasons for absences and late arrivals for inclusion in Management Information System (MIS) reports. Collaborated with Finance and employees to administer annual allowances and prepare related MIS reports. Processed end-of-service settlements and completed all required documentation in accordance with the organization’s exit policy. Managed employee housing requests, oversaw follow-up actions, and monitored progress. Coordinated onboarding for new hires and guided them oncompany policies and procedures. Administered salary adjustments related to changes in marital status, child allowances, promotions, and other employee requests.