NAJIBA AJILI
CEO Assistant & Receptionist
Dubai
Summary
A dynamic and professional individual with excellent communication skills, strong multicultural awareness, and adaptability to new environments. Goal-oriented with the flexibility and motivation to manage a demanding work schedule
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
CEO Assistant cum Receptionist & Marketing
Japanese Beauty Clinic
06.2023 - 12.2024
- Provided accurate, timely, friendly, and efficient services to our VIP customers
- Ensured that the clinic operates efficiently by monitoring staff performance and providing feedback as needed
- Responded to any complaints or concerns from clinic staff members about their workload or working conditions
- Provided project support including the development of weekly, and monthly reports, and communication trackers using MS Excel
- Maintained confidentiality of sensitive information and managed the flow of the information within the organization
- Schedule Doctor's Appointments effectively with frequent follow-ups with Patients
- Trained and coach the new team members
- Handled cash and card payments and maintain customer confidentiality
Manager Assistant cum receptionist & Call center agent
Canadian Medical Center
05.2021 - 04.2023
- Advised and coordinated with clients on all aspects of medical procedures and addressed all inquiries in a professional and friendly manner
- Promoted clinic services and its products
- Ensured excellent customer service level to the patients and contributed to achieving the clinic's financial objectives
- Greeted all the visitors on arrival at the clinic
- Performed hair removal service and other procedures as requested
- Provided the clients with post-treatment advice
- Maintained a clean and safe workspace
- Ensured proper documentation and filing of all medical records and administrative paperwork per clinic standards
Receptionist cum call center agent
HSO Properties
03.2020 - 03.2021
- Greet visitors and direct them to the appropriate office personnel
- Manage incoming mail, correspondence, and phone calls
- Address inquiries from clients and prospects effectively
- Support the executive team with administrative tasks
- Engage in daily office functions such as planning meetings, preparing reports, and maintaining records
- Assist in the marketing and posting ads in Bayut, Property finder and Dubizzle and planning of engagements
- Purchase and organize office and pantry supplies across departments as needed
Manager assistant cum receptionist
ELECTRON British-Tunisian company
01.2017 - 11.2019
- Managed day-to-day operations of the office
- Took ownership and maintained the office filing system
- Worked closely with the accounting department
- Supported the Marketing team with organizing and coordinating events or open houses for properties
- Provided administrative support to the manager
Education
Laser Technician -
Institute of Medical Aesthetics (IMA)
02.2022 - 05.2022
Health Care Services & Nursing Assistant Course -
Emirates Institute For Health And Safety
05.2021 - 12.2021
Bachelor of Science -
Higher Institute of Sciences And Technologies
01.2014 - 01.2017
Skills
- Excellent communication skills
- Fast learner
- Time management
- Cardiopulmonary Resuscitation (CPR)
- First Aid Certified
Timeline
CEO Assistant cum Receptionist & Marketing
Japanese Beauty Clinic
06.2023 - 12.2024
Laser Technician -
Institute of Medical Aesthetics (IMA)
02.2022 - 05.2022
Manager Assistant cum receptionist & Call center agent
Canadian Medical Center
05.2021 - 04.2023
Health Care Services & Nursing Assistant Course -
Emirates Institute For Health And Safety
05.2021 - 12.2021
Receptionist cum call center agent
HSO Properties
03.2020 - 03.2021
Manager assistant cum receptionist
ELECTRON British-Tunisian company
01.2017 - 11.2019
Bachelor of Science -
Higher Institute of Sciences And Technologies
01.2014 - 01.2017
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