Najla Al Bulushi
Muscat,Oman
Summary
Am an experienced and self-motivated Consultant bringing forth valuable industry experience and a passion for management. Results-oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in both Contracts and mobilisation, and dept at effectively managing all operations.
Overview
4
4
years of professional experience
Work History
Service Consultant
Airswift
Muscat, Oman
11.2024 - Current
- Work closely with the Client Service Manager and Service Manager to understand and deliver to the needs of the client, contractors and assignees in a timely manner. Meet with Service Manager to recommend possible client delivery improvements to deliver to a high standard of customer service. Ensure turnaround times can be met and services sourced at the lowest cost option. Adhere to the local regulatory requirements and deliver to customer policy and regulatory requirements.
- Service Consultants are responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding. This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries. This position requires skills that are not only transactional but focus on the needs of the end-user and impact to the overall business. Service Consultants will be the primary point of contact for all non-Clients and will have the ability to drive retention and increase opportunities for referrals. We will drive a culture based on strength of relationships and excellence of service delivery. This role is ideal for detail focused individual who are excellent communicators and relationship builders.
Business Support Consultant
Petroplan LLC
Muscat, Oman
07.2023 - 08.2024
- Managing contractor onboarding and handling contract paperwork
- Updating contractor information and addressing
- Dealing with contract changes, payments, and visa renewals
- Assisting with travel arrangements and collaborating with payroll and insurers Ensuring accurate data for invoicing Supporting the recruitment team with commercial information and agreements Maintaining comprehensive records for compliance
- Participating in Compliance/ISO audits as regional ambassadors
Contract & Mobilisation Consultant
Petroplan LLC
Muscat, Oman
11.2021 - 06.2023
- Managing contractor onboarding, including mobilization procedures
- Liaising with clients, contractors, and internal teams
- Building relationships and sharing key information with account managers
- Tracking visas, work permits, and rotation schedules
- Updating client spreadsheet with contractor details
Guest Services Supervisor
Supply International LLC
Muscat, Oman
03.2021 - 10.2021
- Overseeing operations including customer service, terminals operation, Covid-19 test procedures and monitoring their efficiency.
Education
Bachelor of Arts - Public Relations
Bayan college
Muscat, OmanSkills
Excellent customer service, communication, and relationship building skills
Excellent Microsoft skills, in particular Word & Excel, ATS or CRM experience
Very organised, adept in time management and can demonstrate structure in thinking
Ability to understand and deliver to business processes and needs
Excellent attention to detail
Flexible attitude and ability to multi-task to service deliverables
Ability to clearly document and deliver complex business processes
Able to work independently whilst managing competing priorities
Languages
English
Fluent
Arabic
Fluent
Hindi
Advanced
Dutch
Beginner
Timeline
Service Consultant
Airswift
11.2024 - Current
Business Support Consultant
Petroplan LLC
07.2023 - 08.2024
Contract & Mobilisation Consultant
Petroplan LLC
11.2021 - 06.2023
Guest Services Supervisor
Supply International LLC
03.2021 - 10.2021
Bachelor of Arts - Public Relations
Bayan college
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