NAJLA ALJENEIBI

• Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
• Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
• Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
• Improved system efficiency by optimizing network infrastructure and implementing new technologies.

• Analyze and resolve end-user problems as first line support and second line support and follow up necessary

corrective actions

• Participate in developing plans to upgrade operating systems and associated Office Automation software.

• Participate in developing Desktop Support End-user hardware acquisition plans.

• Coordinate with work associates, Network / System Support Engineers and Applications Senior

analysts to identify problem areas of systems and operations malfunctions.

• Identify and agree scheduling priorities for resolving system problems, minimizing any impact on business

operations.

• Ensure the deployment of PCs, Laptops, Network and Standalone Printers and other IT Client Hardware.

• Ensure the upgrade of Client Operating Systems and Desktop Applications.

• Carry out troubleshooting tasks to resolve IT Client related problems on hardware, operating systems,

Desktop Applications.

• Managing and Supporting use of Citrix Workspace (Virtual PC’s)

• Analyze/ resolve Service and Change Requests and user-reported problems.

• Provide initial diagnosis of user problems, refer and follow-up the complex ones to the appropriate second

level of technical support or IT Vendors if necessary.

• Log Service Requests and Change Requests in Helpdesk Enterprise Application and to close them after

recording the resolutions and ensuring that the end user is satisfied with the solution.

• Ensure minimum downtime of IT Desktop hardware failures which have been escalated to external IT

Vendors / Contractors through effective follow up.

• Exhibit warmth and welcome to customer & direct them to the approprite delivery station
• Organize customers queue through smart cell system
• Provide basic information on all products/services.

• Cash deposits, cash withdrawal, transfers and cheque deposits process
• Inward and outward foreign transfers (TT, DD, OP)
• Inter teller cash transfers and customer inquiry (balance statement) At the end of the day receive, count and consolidate the cash from the tellers to prepare the final cash position of the branch and move to safe
• Cross check tellers vouchers to ensure that all transactions been posted as per bank procedures.