NAJLAE MEZIANE
Dubai,United Arab Emirates
Summary
Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Project Coordinator
Blackstone EIT
Dubai, UAE
02.2021 - 02.2022
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Responded to requests for information on materials to inquiring parties.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Restaurant Supervisor
Global Catering Services
Dubai, UAE
11.2019 - 02.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Reservation Agent
Alila Jabal Akhdar-Hyatt branded hotel
Jabal Akhdar, Oman
11.2017 - 11.2019
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
Head Hostess
Siraj Restaurant
Dubai, UAE
11.2015 - 05.2017
Hostess
Southern Sun Hotel
Abu Dhabi, UAE
06.2014 - 06.2015
Captain Waitress
Wyndham Grand Regency
Doha, Qatar
05.2013 - 05.2014
Waitress
Yas Viceroy Hotel
Abu Dhabi , UAE
11.2011 - 10.2012
Education
Diploma - Air Hostess
H.S.A Academy
Rabat, Morocco 07.2010 - 10.2011
High School Diploma -
Madariss Mohamed V
Rabat, Morocco 09.2009 - 07.2010
Skills
Flexible and Adaptable
Written Communication
Good Telephone Etiquette
Project Management
Decision-Making
Service quality enhancements
Planning and Coordination
Excellent Communication
Certification
PIC
Timeline
Project Coordinator
Blackstone EIT
02.2021 - 02.2022
Restaurant Supervisor
Global Catering Services
11.2019 - 02.2021
Reservation Agent
Alila Jabal Akhdar-Hyatt branded hotel
11.2017 - 11.2019
Head Hostess
Siraj Restaurant
11.2015 - 05.2017
Hostess
Southern Sun Hotel
06.2014 - 06.2015
Captain Waitress
Wyndham Grand Regency
05.2013 - 05.2014
Waitress
Yas Viceroy Hotel
11.2011 - 10.2012
Diploma - Air Hostess
H.S.A Academy
07.2010 - 10.2011
High School Diploma -
Madariss Mohamed V
09.2009 - 07.2010