Najwa Gharbi
Doha
Summary
Knowledgeable about providing top-notch client support and cultivating positive client relationships. Strong communication, problem-solving, and interpersonal skills honed through various customer-facing roles. Ready to use and develop communication, problem-solving, and relationship-building skills in client advisor role.
Personable and driven professional with talent for building strong client relationships and excellent problem-solving skills. Demonstrates proficiency in communication and sales strategies. Eager to leverage these abilities to make significant impact in client advisor role.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work history
Client advisor
KIKO MILANO
Doha
01.2021 - 03.2025
- Answering customer questions about products, application techniques or usage since they trust me as an expert
- Greeting customers
- Demonstrating product usage on themselves, models or clients
- Describing the benefits, uses or special ingredients of a product
- Maintaining store displays
- Meeting sales target
- Offering personalized services like consulting, makeup application and skin care treatments to clients
- Processing payments cash/card
- Removing sold items from the inventory and database
- Providing customer service at its best form
- Informing customer on prices and special offers and advertising future stock coming to the shop
- Refill shops stock at the end of the day as needed
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Assisted clients in understanding complex financial processes, boosting their confidence in our services.
- Took ownership of complaints resolution process; ensured swift redressal.
- Identified client needs with precision, enhancing product recommendation accuracy.
Administrative work Real-estate agent
Opal Real Estate Tunisia
01.2019 - 01.2020
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients' needs and financials abilities to propose solutions that suit them
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Perform comparative market analysis to estimate properties' value
- Display and market real property to possible buyers
- Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
- Manage property auctions or exchanges
- Maintain and update listings of available properties
- Cooperate with appraisers, escrow companies, lenders and home inspectors
- Develop networks and cooperate with attorneys, mortgage lenders and contractors
- Promote sales through advertisements, open houses and listing services
Customer services officer - front desk
Mutual Insurance Co.
Doha, Qatar
01.2015 - 01.2018
- Support Relationship Managers in delivering efficient and quality service to customers
- Act as major contact point with customers support functions to ensure smooth account operations
- Assist Relationship Managers in handling customers from different business parties and find the right solutions for customers
- Contact customers to build relationship and respond to enquiries on account or operational matters
- Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
- Prepare monthly performance reports for management and handle daily exception reports
- Assist Customer Service Manager in dealing with requests and perform general office administrative duties
Education
Bachelor of Business and Economic -
Skills
- Arabic
- English
- French
- MS Excel
- Microsoft project
- Windows server
- MS office
- Communication skills
- Negotiation skills
- Managerial skills
- Organizational skills
- Customer Service skills
- Technical Sales
- Planning process
- Computer skills
- E- Commerce
- Client retention focus
- Email campaign management
- Resilience in high-pressure situations
- Sales finesse
Languages
Arabic
English
French
References
References available upon request.
Timeline
Client advisor
KIKO MILANO
01.2021 - 03.2025
Administrative work Real-estate agent
Opal Real Estate Tunisia
01.2019 - 01.2020
Customer services officer - front desk
Mutual Insurance Co.
01.2015 - 01.2018
Bachelor of Business and Economic -
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