Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Timeline
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Vivian Nakabuye

Abu Dhabi

Summary

Dedicated and proactive Customer Service Representative with a strong background in hospitality. Skilled in delivering exceptional guest experiences, resolving issues with professionalism, and supporting team coordination. Passionate about maintaining high standards of service while creating a welcoming and satisfying environment for customers. Adaptable, enthusiastic, and goal-oriented, seeking to contribute to a customer-centric organization.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Customer Service Representative

Park Rotana
Abu Dhabi
01.2023 - 06.2025
  • Optimised customer experience with a sincere, positive, and enthusiastic attitude.
  • Anticipated and addressed guest service needs.
  • Informed guests about daily specials and menu options.
  • Resolved customer complaints promptly and professionally.
  • Maintained cleanliness and complied with health and safety standards.
  • Coordinated orders with team members for efficient service.
  • Handled high-volume food and beverage orders effectively.
  • Seated guests quickly and minimized wait times.
  • Maintained brand standards through professional appearance.

Education

High School Diploma -

Bulenga Senior Secondary School
Kampala, Uganda
01.2019

Skills

  • Customer Experience Optimization
  • Conflict Resolution
  • Time Management & Adaptability
  • Team Collaboration
  • Hospitality & Food Service
  • Cleanliness & Health Standards
  • Professional Communication

Certification

  • Front Desk Agent Certificate
  • Certified Nursing Assistant - Abu Dhabi

Languages

English

Custom

Samantha Karombe, Head Waitress, 0501525900

Timeline

Customer Service Representative

Park Rotana
01.2023 - 06.2025

High School Diploma -

Bulenga Senior Secondary School

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