NAKANWAGI PROSSY
DUBAI
Summary
Customer-focused hospitality professional with 5+ years of combined experience across retail, hotel, and airport guest service roles in the UAE and Uganda. Skilled in maintaining high customer satisfaction, managing busy front-line environments calmly, and communicating effectively with diverse passengers and guests. Strong team player with proven conflict-resolution and multitasking abilities, well suited to delivering exceptional passenger comfort, safety, and onboard care in fast-paced aviation and hospitality settings.
Overview
8
8
years of professional experience
Work history
Customer Service & Sales Associate
ALDO Apparel Group Dubai Mall
Dubai, UAE
2021.03 - Current
- Delivered excellent customer service over 3 years in Dubai, consistently increasing customer satisfaction and repeat sales
- Assisted customers with product selection and promotions to drive sales performance across multiple retail brands
- Achieved and exceeded sales targets through effective upselling and cross-selling techniques
- Handled POS transactions accurately, maintaining high cash handling and billing accuracy
- Mentored new team members and supported store operations during peak shopping seasons
Customer Service /Front Desk Agent
Sheraton Hotel
Dubai, UAE
2019.06 - 2021.01
- Increased guest return rates by 15% by delivering personalized and attentive front-desk service
- Maintained 98% billing accuracy through careful verification of guest accounts before checkout
- Handled 60+ daily guest interactions, multitasking between calls, walk-ins, and online bookings
- Coordinated with housekeeping and concierge teams to ensure smooth check-in and check-out experiences
Customer Service Agent
Entebbe International Airport
Entebbe, Uganda
2018.02 - 2019.02
- Improved passenger processing efficiency by 25% by guiding passengers through check-in and boarding procedures
- Assisted 150+ passengers daily, providing clear travel information and support
- Resolved 85% of passenger issues on first contact by coordinating with airline and ground staff
- Conducted outbound calls, improved brand awareness among potential customers.
Education
Bachelor’s Degree - Mass Comunication
Makerere University
UgandaHigh School Certificate - UACE
St. Jude Secondary School
Kampala, UgandaSkills
- Passenger Assistance
- Customer Service Excellence
- Safety Awareness
- Communication Skills
- Conflict Resolution
- Teamwork
- Multitasking
- Front Desk Operations
- Complaint Handling
LANGUAGES
English (Fluent)
Luganda (Native)
REFERENCE
AVAILABLE ON REQUEST
Timeline
Customer Service & Sales Associate
ALDO Apparel Group Dubai Mall
2021.03 - Current
Customer Service /Front Desk Agent
Sheraton Hotel
2019.06 - 2021.01
Customer Service Agent
Entebbe International Airport
2018.02 - 2019.02
Bachelor’s Degree - Mass Comunication
Makerere University
High School Certificate - UACE
St. Jude Secondary School