NAKATO HASFAH NANKYA
DUBAI
Summary
Resourceful Restaurant Captain with outstanding presentation and salesmanship skills. Customer-oriented with exceptional organization and knowledge of upscale Fine dining. Successful at inter-restaurant communication and fast-paced customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
F&B Captain
INK HOTEL UAE
04.2022 - Current
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Supervised tables and assisted waitstaff by answering questions, taking orders and offering suggestions.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Coached lower-level servers on operational duties and responsibility.
- Maintained cleanliness of overall dining room.
- Delivered outstanding dining experiences to our guests.
- Set tables for basic and specialized services based on reservations.
- Instructed new staff in proper food preparation, storage, use of equipment, sanitation and safety.
- Maintained smooth and timely operations in taking guest orders and delivery of meals.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
Crew Trainer
McDonald's Restaurant
10.2019 - 04.2022
- Greeted customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new staff of the companies rules and standard procedures while on shift.
Education
High School Diploma -
YMCA COMPREHESIVE INSTITUTE UGANDA
UGANDA10.2020
Skills
- POS systems master
- Exotic food knowledge
- Cash handling expertise
- Drink preparation knowledge
- Tableside service master
- Wine pairing knowledge
- Order delivery practices
- Sanitization
- Food safety
- Food presentation talent
- Stocking expert
- Payment processing understanding
Certification
- First Aid/CPR Certified
- Good Hygiene Practices
- Food Safety Practices
- Fire Training
- Safety and First-aid
Timeline
F&B Captain
INK HOTEL UAE
04.2022 - Current
Crew Trainer
McDonald's Restaurant
10.2019 - 04.2022
High School Diploma -
YMCA COMPREHESIVE INSTITUTE UGANDA
- First Aid/CPR Certified
- Good Hygiene Practices
- Food Safety Practices
- Fire Training
- Safety and First-aid
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