NAKATO HASFAH NANKYA
Bistro captain
Summary
Dynamic leader with proven expertise in guest relations and food safety compliance, honed at INK Hotel and beyond. Excelled in enhancing customer satisfaction and team efficiency, evidenced by orchestrating promotional strategies that significantly boosted repeat business. Skilled in staff training and development, seamlessly blending problem-solving abilities with a commitment to excellence.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Bistro Captain
INK Hotel
04.2022 - Current
- Enforced proper hygiene practices among staff members as per health regulations.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections.
- Maintained cleanliness of overall dining room.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
Crew Trainer
McDonald's Restaurant
10.2019 - 05.2022
- Trained new employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service.
Restaurant Waiter
Kitchen Solutions Bugolobi
07.2018 - 08.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Education
High School Diploma -
Omega High School
Uganda 04.2001 -
Skills
Cash handling expertise
Guest Relations
Food Safety Compliance
Team training and development
Staff Scheduling
Workflow Coordination
Teamwork and Collaboration
Problem-Solving
Team Player
Reliable and Responsible
Certification
First aid certificate
Timeline
Bistro Captain
INK Hotel
04.2022 - Current
Crew Trainer
McDonald's Restaurant
10.2019 - 05.2022
Restaurant Waiter
Kitchen Solutions Bugolobi
07.2018 - 08.2019
High School Diploma -
Omega High School
04.2001 -
First aid certificate
General food&Hygiene Practices
Fire fighter certificate
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