Nalin De Sliva
Spring Field
Summary
I am a highly motivated and experienced hospitality professional with a passion for providing excellent customer service. I have expertise in a variety of roles, including food and beverage service, event and catering planning, bartender, and market manager. I am relocating to Spring Hill, Florida, and I am seeking a position in the hospitality industry.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Market Manager
Corner Cafe and Bakery
01.2000 - 06.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Resolved guests complaints while maintaining apositive customer environment.
Front Office Receptionist and Cashier
Le Méridien Hotels and Resorts
10.1993 - 05.1999
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food and Beverage Supervisor
Cunard Line
04.1991 - 04.1992
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Dharama Dutha College
Badulla Sri Lanka08.1980
Skills
- Consultative Selling Techniques
- Process Knowledge
- Industry Partnership Development
- Storage Management
- Suggestive Selling
- Wine Pairings
- Guest Relations Management
- Table Setting Arrangements
- Menu Memorization
- High-Volume Dining
- Proper Storage Procedures
- Seating Assignment Preparation
Certification
Train the trainer / Forte Commitment to Excellence Training Program
Forte Grand Training - Jan 1998
Quality awareness training and the achievement of ISO9002.
Ms. Lisa Steele Training - Nov 1996
Bar TenderBar Tender
Bob Burton of the Ritz Hotel London - Oct 1989
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Sinhala
Bilingual or Proficient (C2)
Timeline
Market Manager
Corner Cafe and Bakery
01.2000 - 06.2023
Front Office Receptionist and Cashier
Le Méridien Hotels and Resorts
10.1993 - 05.1999
Food and Beverage Supervisor
Cunard Line
04.1991 - 04.1992
High School Diploma -
Dharama Dutha College
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