NALUMANSI AIDAH
Dubai
Summary
Focused Front Desk Agent with knowledge in customer service, time management and effective planning. Skilled at handling appointments, phone duties and company correspondence. Specializing in balancing many different tasks at once.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Magical Touch Spa
Bur Dubai, Dubai
06.2022 - Current
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Transmitted digital and printed documents to customers by post or email.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Customer Service Representative
Remaliyah Hotel
Dubai
01.2021 - 02.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 50%.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Informed guests regarding hotel events and announcements.
- Provided guests with keys and directions to room.
- Scheduled and made reservations for guests using hotel and management software.
Education
Certificate in Ms Word - Business
Learnovate Training Center
Bur Dubai, Dubai 02.2022 -
Certificate of Higher Education - Business
Merryland
Uganda 03.2017 - 10.2020
Skills
- Meticulous and organised
- Strategic scheduling
- Attention to detail
- Open and clear communicator
- Punctual
- Customer-service orientated
- Flexible
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Languages
English
Upper intermediate
Arabic
Beginner
Timeline
Front Desk Receptionist
Magical Touch Spa
06.2022 - Current
Certificate in Ms Word - Business
Learnovate Training Center
02.2022 -
Customer Service Representative
Remaliyah Hotel
01.2021 - 02.2022
Certificate of Higher Education - Business
Merryland
03.2017 - 10.2020
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