NAMAGEMBE VICTO
FUJAIRAH
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Energetic Barista specializing in quality drinks and latte art. Committed to highest level of professionalism and customer enjoyment. Takes orders with smile and accurately makes delicious specialty drinks.
Overview
4
4
years of professional experience
Work History
BARISTA / CASHIER /WAITRESS (PAPPA ROTI)
MIRAGE BAB AL BAHR HOTEL AND RESORT
DIBBA AL FUJAIRAH,
09.2020 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- prepared and baked papparoti buns following papparoti baking standards.
- prepared and served papparoti signature tea
Coffee Barista
HALFWAY CAFE
AL AIN,
10.2019 - 07.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Gave details on coffee blends and preparation descriptions to customers.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Established and adjusted ordering parameters to manage inventory.
- Decreased food and utensil waste by waste separation and recycling.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
Associate of Science - Records And Archives Management
Makerere University
Kampala Uganda01.2019
Skills
- Loss Prevention
- Cash Handling
- Customer Assistance
- Ordering and Stocking
- Customer Relations
- Guest Inquiries
- Staff Mentoring
Languages
English
First Language
Timeline
BARISTA / CASHIER /WAITRESS (PAPPA ROTI)
MIRAGE BAB AL BAHR HOTEL AND RESORT
09.2020 - Current
Coffee Barista
HALFWAY CAFE
10.2019 - 07.2020
Associate of Science - Records And Archives Management
Makerere University
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