NAMARTA JANIANI
Sharjah
Summary
As a dedicated and results-oriented banking professional, I bring over a decade of experience within the financial sector to the table. My career is marked by a consistent track record of driving revenue growth and introducing innovative solutions tailored to customer portfolios. I have demonstrated success in enhancing processes, improving compliance measures, and devising strategic product strategies that deliver results. My ability to effectively communicate and lead teams stands out, as does my commitment to building enduring relationships and fostering a foundation of trust with clients and colleagues alike. I am keen to leverage my proven capabilities within a reputable organization, where I can continue to contribute to its success while seeking opportunities for professional growth.
Overview
16
16
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Team Leader
Trusity Innovations Learning
04.2023 - 01.2024
- Led the team through the entire sales cycle, consistently meeting or surpassing set targets.
- Developed and executed a strategic plan resulting in a robust sales pipeline.
- Cultivated strategic partnerships with schools (B2B) and onboarded them based on their unique requirements.
- Conducted market research to identify new markets and customer needs.
- Managed the onboarding process for new clients, ensuring a seamless transition and setup.
- Established, developed, and maintained partnership networks for the effective deployment and marketing of various products and services from Trusity's platform.
Assistant Team Leader
MAF Finance LLC - Najm Credit Cards
04.2016 - 05.2021
- Successfully mobilized a team of 45 members, consisting of portfolio executives, insurance advisors, and retention officers, with primary responsibility for 25 staff exceeding monthly and yearly sales targets
- Managed daily operations, including lead allocation, verification, and processing of various sales products, ensuring smooth workflow and customer satisfaction
- Handled maintenance activities of the Card portfolio, including diverse functions like cancellations, reversals, replacements, renewals, and booking enhancements, contributing to efficient portfolio management
- Monitored complaints and escalation reports, identified trends to perform RCA, and utilized the Customer Feedback Portal (NPS) for feedback analysis, leading to process improvements and enhanced customer experience
- Fostered a culture of healthy competition within the team across product lines by initiating contests and spot awards, boosting motivation and team performance.
- Led cross-functional collaboration for campaign, product, and process improvement.
- Ensured business continuity, verifying risk controls were constantly adhered to by team members.
- Implemented sales strategies for credit card portfolio build-up, coordinating with internal and external stakeholders.
- Ensured data accuracy within CRM and sales management systems.
- Engaged with key stakeholders (Operations, Technology, Branches, Legal, Risk) to deliver effective client experiences.
Senior Portfolio Officer
MAF Finance LLC Najm Credit Cards
10.2010 - 03.2016
- Provided vital support to the team leader, mentored staff, and facilitated training for new candidates, contributing to team cohesion and professional development
- Demonstrated expertise in revenue generation on multi-product sourcing through cross-sales units across all campaigns, specializing in Balance Transfers, Loan on Card, Easy Payment Plans, and upgrades, meeting monthly profitability targets
- Managed daily verification and processing of balance transfers, loans, EPPs, and customer account upgrades, ensuring accuracy and compliance with regulatory requirements
- Handled daily complaints and developed plans to achieve 90% closure of complaints within TAT, enhancing customer satisfaction and loyalty
- Conducted market research to identify potential targets through trend analysis, providing valuable insights for strategic decision-making
- Provided User Acceptance Testing (UAT) and Customer User Group (CUG) support to IT, Operations, and Marketing teams during the launch of CRM, ensuring seamless implementation and business continuity
- Actively supported Finance and Operations teams during high volumes with outward clearing and cheque returns, conducted thorough compliance checks by gathering relevant KYC information in alignment with CBUAE regulations
- Maintained client relationships, met profitability targets, and handled customer queries, fostering trust and loyalty
Marketing Executive
Royal Bank of Scotland (ABN Amro)
03.2008 - 02.2009
- Proactively sold to decision-makers, consistently exceeding targets set by management
- Adapted sales scripts to individual needs, sourced leads, and followed up on conversations with prospective clients, resulting in increased lead conversion
- Ensured timely submission of reports, proper documentation, and adherence to administrative procedures, contributing to efficient operations
- Generated new leads and referrals while maintaining strong client relationships, fostering trust and loyalty
- Managed agreed follow-up call cycles with customers to ensure timely closure of deals, enhancing customer satisfaction and retention
- Provided daily MIS reporting for self and the team, demonstrating accountability and transparency
- Assigned as a dedicated point of contact by Team Leader to expedite processing of cases and escalated complaints resolution when necessary, ensuring swift resolution and customer satisfaction.
Education
BBA - International College
American Heritage University
Dubai, UAE 04.2001 -
Skills
Portfolio Management
Certification
Payment Card Industry Data Security Standards (PCI-DSS) - 2014, Majid Al Futtaim, Duba
Accomplishments
- Successfully implemented robotics to streamline Balance Transfer (BT) and Loan on Phone (LOP) end-to-end processes, reducing TAT from 5 to 2 working days while enhancing quality. Automated daily and monthly reporting outputs using Tableau.
- Designed and implemented an end-to-end process workflow for the Portfolio Management Unit (PMU) and retention team, significantly enhancing overall efficiency.
- Successfully implemented a Dialer process within the Portfolio Unit, resulting in a remarkable 100% increase in productivity and a notable boost in sales by 135%.
- Streamlined strategies that significantly increased credit card retention percentages to 73%.
- Surpassed sales targets with AED 183M against the targeted AED 160M, generating revenue of aed 13.5M representing incremental of 115% and 110% both in sales and revenue.
Timeline
Team Leader
Trusity Innovations Learning
04.2023 - 01.2024
Assistant Team Leader
MAF Finance LLC - Najm Credit Cards
04.2016 - 05.2021
Senior Portfolio Officer
MAF Finance LLC Najm Credit Cards
10.2010 - 03.2016
Marketing Executive
Royal Bank of Scotland (ABN Amro)
03.2008 - 02.2009
BBA - International College
American Heritage University
04.2001 -
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