Namatai Shaka
Waitress
Sharjah,Sharjah
Summary
With a proven track record at the Luxury 5-Star Hotel in Cape Town, I excel in delivering unparalleled guest service, highlighted by a significant boost in sales through expert upselling. My ability to cater to a global clientele, combined with a keen eye for detail and a passion for sustainable hospitality, ensures memorable guest experiences. Skilled in both digital reservation systems and guest relationship management, I consistently exceed expectations.
Overview
1
1
years of professional experience
Work History
Waitress & Guest Service Representative
Luxury 5-Star Hotel – Cape Town, South Africa
10.2022 - 07.2023
- Delivered exceptional service to guests in a world-renowned 5-star hotel, ensuring high levels of satisfaction and returning clientele.
- Engaged in digital reservation systems and restaurant management software, assisting in seamless guest bookings and table management.
- Provided in-depth knowledge of international and local cuisine, dietary restrictions, and wine pairings, while offering personalized recommendations to enhance guests' dining experience.
- Implemented upselling techniques and promotional strategies, boosting sales by [percentage] through tailored menu suggestions and experience enhancements.
- Demonstrated expertise in handling customer feedback, addressing concerns with empathy, and ensuring swift resolution, maintaining a positive guest experience at all times.
- Contributed to sustainability efforts by promoting eco-friendly practices, such as reducing food waste and using sustainable materials where possible.
- Collaborated with front-of-house and back-of-house teams to ensure smooth operations during peak hours, delivering service that consistently exceeded guest expectations.
- Trained and mentored junior staff, creating a team-oriented environment focused on delivering exceptional service with efficiency and professionalism.
- Assisted with VIP and high-profile guests, providing personalized attention to ensure an exclusive and memorable dining experience.
- Managed complex billing systems, processed payments, and reconciled transactions with precision.
Part-Time Waitress
Sheraton Hotel
12.2021 - 02.2022
- Delivered high-end service in a fast-paced, high-demand environment, catering to both local and international guests.
- Assisted in organizing events, from corporate meetings to weddings, ensuring flawless execution and guest satisfaction.
- Embraced the use of mobile payment systems and online ordering, providing convenience for guests in a tech-savvy setting.
- Provided a warm, personalized welcome to guests, ensuring they felt valued and well-cared for from arrival to departure.
Barista & Waitress
Cafe Nush
06.2020 - 11.2021
- Delivered excellent coffee and beverage service, expertly preparing a range of specialty coffees, teas, and smoothies in a high-traffic café environment.
- Actively engaged with customers to understand their preferences, offering tailored recommendations for a customized experience.
- Managed customer orders and payments via digital systems, ensuring accuracy and efficiency.
- Developed a loyal customer base by providing exceptional service and fostering an inviting, friendly atmosphere.
Education
Bachelor of Science - Hospitality And Tourism Management
Chinhoyi University Of Technology
Zimbabwe 04.2001 -
Skills
Upselling & Personalization: Ability to increase sales by identifying opportunities to upsell, make personalized recommendations, and enhance the guest dining experience
Timeline
Waitress & Guest Service Representative
Luxury 5-Star Hotel – Cape Town, South Africa
10.2022 - 07.2023
Part-Time Waitress
Sheraton Hotel
12.2021 - 02.2022
Barista & Waitress
Cafe Nush
06.2020 - 11.2021
Bachelor of Science - Hospitality And Tourism Management
Chinhoyi University Of Technology
04.2001 -
Similar Profiles
Vuyiswa LauVuyiswa Lau
Accounts Payable Administrator at Cape Peninsula University of Technology, Bellville, Cape Town - South AfricaAccounts Payable Administrator at Cape Peninsula University of Technology, Bellville, Cape Town - South Africa
Soheil SojoodiSoheil Sojoodi
Bartender at Hotel de Russie 5 Star Luxury HotelBartender at Hotel de Russie 5 Star Luxury Hotel
Pardon KambariPardon Kambari
Executive Housekeeper at Victoria Falls Hotel, 5 Star Luxury HotelExecutive Housekeeper at Victoria Falls Hotel, 5 Star Luxury Hotel
Aparna ValsanAparna Valsan
HR Business Partner at State StreetHR Business Partner at State Street
QASEM ALRUBAEIQASEM ALRUBAEI
Acting Supervisor at EGA Jebel Ali – DUBALActing Supervisor at EGA Jebel Ali – DUBAL