Namatai Shaka

Waitress

Sharjah,Sharjah

Summary

With a proven track record at the Luxury 5-Star Hotel in Cape Town, I excel in delivering unparalleled guest service, highlighted by a significant boost in sales through expert upselling. My ability to cater to a global clientele, combined with a keen eye for detail and a passion for sustainable hospitality, ensures memorable guest experiences. Skilled in both digital reservation systems and guest relationship management, I consistently exceed expectations.

Overview

years of professional experience

Work History

Waitress & Guest Service Representative

Luxury 5-Star Hotel – Cape Town, South Africa

10.2022 - 07.2023

Delivered exceptional service to guests in a world-renowned 5-star hotel, ensuring high levels of satisfaction and returning clientele.
Engaged in digital reservation systems and restaurant management software, assisting in seamless guest bookings and table management.
Provided in-depth knowledge of international and local cuisine, dietary restrictions, and wine pairings, while offering personalized recommendations to enhance guests' dining experience.
Implemented upselling techniques and promotional strategies, boosting sales by [percentage] through tailored menu suggestions and experience enhancements.
Demonstrated expertise in handling customer feedback, addressing concerns with empathy, and ensuring swift resolution, maintaining a positive guest experience at all times.
Contributed to sustainability efforts by promoting eco-friendly practices, such as reducing food waste and using sustainable materials where possible.
Collaborated with front-of-house and back-of-house teams to ensure smooth operations during peak hours, delivering service that consistently exceeded guest expectations.
Trained and mentored junior staff, creating a team-oriented environment focused on delivering exceptional service with efficiency and professionalism.
Assisted with VIP and high-profile guests, providing personalized attention to ensure an exclusive and memorable dining experience.
Managed complex billing systems, processed payments, and reconciled transactions with precision.

Part-Time Waitress

Sheraton Hotel

12.2021 - 02.2022

Delivered high-end service in a fast-paced, high-demand environment, catering to both local and international guests.
Assisted in organizing events, from corporate meetings to weddings, ensuring flawless execution and guest satisfaction.
Embraced the use of mobile payment systems and online ordering, providing convenience for guests in a tech-savvy setting.
Provided a warm, personalized welcome to guests, ensuring they felt valued and well-cared for from arrival to departure.

Barista & Waitress

Cafe Nush

06.2020 - 11.2021

Delivered excellent coffee and beverage service, expertly preparing a range of specialty coffees, teas, and smoothies in a high-traffic café environment.
Actively engaged with customers to understand their preferences, offering tailored recommendations for a customized experience.
Managed customer orders and payments via digital systems, ensuring accuracy and efficiency.
Developed a loyal customer base by providing exceptional service and fostering an inviting, friendly atmosphere.

Education

Bachelor of Science - Hospitality And Tourism Management

Chinhoyi University Of Technology

Zimbabwe

04.2001 -

Skills

Upselling & Personalization: Ability to increase sales by identifying opportunities to upsell, make personalized recommendations, and enhance the guest dining experience

Cultural Competency:Ability to cater to a global clientele, with sensitivity to cultural differences Proficient in English

Sustainability Awareness: Knowledge of sustainable practices in hospitality, including waste reduction, ethical sourcing, and eco-friendly service

Attention to Detail: Exceptional at ensuring that all aspects of the guest experience are flawlessly executed, from food presentation to the overall ambiance

Guest Relationship Management (GRM): Skilled at building rapport with guests, ensuring repeat visits through personalized service and follow-up

Timeline