Nambel Sampson Welby
Dubai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Highly experienced in cabin services with background as Stateroom Attendant. Demonstrated ability to maintain clean, comfortable and well-organized environments for guests on multiple cruise lines. Strong skills in customer service and communication, resulting in positive guest experience and satisfaction. Made visible improvements in efficiency of room preparation procedures, ensuring prompt readiness for new arrivals.
Overview
4
4
years of professional experience
Work History
Stateroom Attendant
Dubai Shadow cruise
Dubai
09.2021 - Current
- Responded promptly to guest requests for additional items like extra pillows or blankets.
- Checked rooms for safety hazards such as frayed electrical cords or loose railings.
- Provide exceptional personal assistance to guest, proactively exceeding expectations.
- maintain full knowledge of daily ship events to accurately assist and inform guest.
- Follow daily, weekly, and monthly cleaning protocols for stateroom and corridors.
- Transported luggage during embarkation and introduce yourself to guest in your assigned area.
- Conducted regular inspections of cabin furnishings to identify any necessary repairs or replacements.
- make beds, change towels per the save the waves program, and restock amenities.
- Performed light maintenance tasks, such as painting walls or replacing light fixtures.
- Greeted guests upon arrival at their cabin and provided them with information about amenities available onsite.
- create towels designs as part of the guest experience
- Reported maintenance issues in a timely manner.
- Provided exceptional customer service to guests staying in the staterooms.
- Communicated effectively with team members to ensure tasks are completed in a timely manner.
Education
Geograpy
Buoyem High School
Ghana05-2016
Skills
- Flexible and adaptable
- Self-Directed
- Collaboration
- Good Telephone Etiquette
- Communication
- Supervision and leadership
- Organization and time management
- Recordkeeping
Languages
English
First Language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Career advancementTeam Building / Company RetreatsCompany CultureTimeline
Stateroom Attendant
Dubai Shadow cruise
09.2021 - Current
Geograpy
Buoyem High School
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