Namisha Thakur
Abu Dhabi,UAE
Summary
Dynamic Student Success Manager with a proven track record at ATP STEM Education & Training Services, enhancing student retention by over 20%. Expert in student support and conflict resolution, adept at fostering relationships and leveraging effective communication to drive academic success. Skilled in identifying and addressing individual needs, ensuring impactful, inclusive educational environments.
Overview
3
3
years of professional experience
Work history
Student Advisor
ATP STEM Education & Training Services
2024.07 - 2025.07
- Skilled in managing both sales operations and administrative functions to ensure smooth business processes.
- Delivered targeted workshops on time management, goal-setting, and study skills to enhance academic performance.
- Fostered strong relationships with students, parents, and staff to create a supportive and inclusive educational environment.
- Provided personalized coaching and connected students with campus resources to address academic and personal challenges.
- Analyzed student performance and attendance data to develop interventions, improving retention and success rates.
- Collaborated with faculty and staff to implement strategies that supported student growth and achievement.
Dispute Analyst
S.V Solutions
2023.06 - 2024.06
- Investigated and resolved customer disputes, discrepancies, and chargebacks, ensuring timely and accurate resolutions.
- Analyzed financial transactions and documentation to identify root causes of disputes and recommend preventive measures.
- Reviewed contracts, agreements, and policies to assess dispute validity and ensure compliance with standards.
- Collaborated with cross-functional teams to implement process improvements, reducing dispute occurrences.
- Maintained detailed records of dispute cases and provided regular reports on resolution trends to management.
- Communicated effectively with customers, vendors, and internal teams to gather critical information and drive solutions.
- Stayed updated on industry regulations and compliance standards to uphold best practices in dispute resolution.
Business Development Executive
Square Yards Real Estate
2022.06 - 2023.02
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Education
Bachelors of Commerce -
Post Graduate Government College For Girls
Chandigarh, IndiaSkills
- Student Registration
PERSONAL DETAILS
- Date of Birth: 24/09/1996
- Nationality: Indian
- Marital Status: Single
- Visa Status : Visitors visa
- Gender: Female
LANGUAGE
English
Beginner
Hindi
Beginner
Arabic
Beginner
Timeline
Student Advisor
ATP STEM Education & Training Services
2024.07 - 2025.07
Dispute Analyst
S.V Solutions
2023.06 - 2024.06
Business Development Executive
Square Yards Real Estate
2022.06 - 2023.02
Bachelors of Commerce -
Post Graduate Government College For Girls