Namita Birjerane
Dubai,United Arab Emirates
Summary
Experienced in community and property management, with a strong focus on leasehold to freehold transitions and budget & financial management. Demonstrates expertise in stakeholder management, JOP law & RERA compliance, and project coordination & execution. Skilled in customer relationship management, cross-functional team leadership, and operational & strategic planning. Committed to sustainability initiatives and adept at conflict resolution & mediation. Proficient in event coordination & marketing collaboration, property enhancement & improvement, and digital communication tools including newsletters and online systems. Utilises Mollak community management tools alongside MS Office Suite and community management software such as Yardi and AppFolio to streamline operations. Career goal includes advancing sustainable practices within the property sector while enhancing resident engagement through innovative communication platforms.
Overview
12
12
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Head of Community Management
Al Barari Community Management
Dubai, UAE
01.2024 - 04.2025
- Lead team of 8 Community Managers, overseeing successful management of portfolio worth AED 32 million across 8,000+ units and 65 million sqft of luxury residential developments.
- Achieved 15% reduction in operating costs by optimizing service contracts, renegotiating terms with vendors, and implementing energy-efficient systems, directly impacting bottom line.
- Spearheaded transition of 4 properties from leasehold to freehold, ensuring regulatory compliance, and maintaining tenant satisfaction during process.
- Fostered strong relationships with property owners and residents, resulting in 20% improvement in resident satisfaction scores as measured by annual surveys.
- Enhanced property aesthetics through targeted upgrades, including landscape redesign, luxury common area renovations, and amenities improvement, increasing property value and resident satisfaction.
- Directed cross-functional collaboration with marketing and event teams, organizing high-profile community events that boosted resident engagement by 30% year-over-year.
- Oversee budget of AED 32 million, ensuring all financial targets are met, including timely service charge collection, with 98% collection rate across portfolio.
- Introduced digital communication channels including monthly newsletters, broadcast updates, and online booking system for community amenities, improving accessibility and resident engagement.
- Launched sustainability initiatives, including waste management and energy-saving programs, reducing overall energy consumption by 18% across properties.
Community Manager
Wasl Community Management
Dubai
01.2021 - 12.2023
- Managed diverse portfolio of 9 Owners’ Committees, overseeing 65 million square feet of development, including luxury townhouses, villas, and mixed-use units valued at AED 32 million.
- Successfully transitioned 3 major properties from leasehold to freehold, collaborating closely with leasing, legal, and marketing teams, ensuring smooth handover while maintaining high resident satisfaction.
- Increased resident engagement by 25% through regular community events, newsletters, and direct communication channels, fostering stronger sense of community.
- Improved communication systems by developing online resident portal, allowing easy access to community updates, facility booking, and maintenance requests. This streamlined communication and reduced administrative workload.
- Developed and implemented yearly activity planner, with regular events, workshops, and social gatherings, creating stronger community bond and ensuring consistent resident engagement throughout year.
- Played key role in reducing service charge delinquency rate by 10%, implementing targeted recovery plans and improving payment collection strategies.
- Developed comprehensive online booking system for residents to book amenities, improving user experience and reducing administrative burden by 40%.
- Enhanced community security by introducing CCTV systems and enhanced access control, increasing security and safety across community.
- Led initiatives that improved community's environmental footprint, including installation of solar panels in common areas, resulting in 10% savings in electricity costs.
Association Officer
Association Management Services
Dubai Sports City
01.2013 - 02.2021
- Managed portfolio of 3,800 residential units and 40 million sqft of master community, handling day-to-day operations, budgeting, and financial management.
- Reduced maintenance costs by 12% by optimizing vendor contracts and ensuring efficient use of resources across community.
- Introduced sustainability initiative, including waste management programs and energy-efficient lighting, reducing overall operational costs by 15%.
- Facilitated community-building events, resulting in 20% increase in community participation and resident engagement.
- Improved communication with residents through launch of community portal, increasing resident satisfaction and transparency by 30%.
- Developed and distributed monthly newsletter to keep residents informed of upcoming events, community updates, and maintenance schedules, improving transparency and resident engagement.
Education
Bachelor of Engineering - Engineering
Mumbai University
MumbaiSkills
- Community & Property Management
- Leasehold to Freehold Transition
- Budget & Financial Management
- Stakeholder Management
- JOP Law & RERA Compliance
- Project Coordination & Execution
- Customer Relationship Management
- Cross-Functional Team Leadership
- Operational & Strategic Planning
- Sustainability Initiatives
- Conflict Resolution & Mediation
- Event Coordination & Marketing Collaboration
- Property Enhancement & Improvement
Certification
- Certified Manager of Community Associations (CMCA), Community Association Institute, 01/01/22
- MEFMA Certified Associate Facility Manager, Al Barari, 01/01/24
- The Essentials of Community Management, Community Association Institute, 01/01/22
Languages
English
Hindi
Personal Information
- Date of birth: 02/07/83
- Nationality: Indian
- Marital status: Married
- Visa status: Golden Visa
Timeline
Head of Community Management
Al Barari Community Management
01.2024 - 04.2025
Community Manager
Wasl Community Management
01.2021 - 12.2023
Association Officer
Association Management Services
01.2013 - 02.2021
Bachelor of Engineering - Engineering
Mumbai University
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