NAMMASI JUMBA
Dubai,UAE
Summary
A dedicated person with over 4 years of experience in customer service and administrative operations. Key achievements include maintaining 99.5% KPI standards as per the RTA norms and reducing customer wait times by 15%. Seeking a Customer Service Representative position at a reputable organization, where I can bring customer service and administrative skills to support the mission of driving efficiency and customer satisfaction. My experience includes managing over 300 daily transactions, resolving more than 100 customer complaints daily, and boosting service registration rates by 25%.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Customer service representative
RTA Center
Dubai
07.2023 - 08.2025
- As CIS Counter Operator, responsible for managing over 400 daily transactions with customers.
- Maintain 100% KPI standards as per Dubai Roads and Transport Authority (RTA).
- Resolve over 100 customer complaints daily, providing guidance and relevant information while ensuring confidentiality.
- Maintain strong customer relationships by handling inquiries and concerns with speed and professionalism.
- Manage database records and drafted over 100 daily status reports on customer service issues.
- Ensure that all cash and credit transactions for RTA testing fees are conducted accurately and efficiently.
Customer Service Representative
Binyaber Driving Institute
Dubai, UAE
06.2021 - 06.2023
- Reduced customer wait time by 15% through effective queue management and streamlined processes.
- Boosted service registration rate by 25%, enhancing overall customer satisfaction.
- Handled over 1,200 customer inquiries monthly, demonstrating high service volume and efficiency.
- Managed database of over 5,000 customer records, ensuring data accuracy and accessibility.
- Enhanced customer loyalty by improving issue resolution time by 30% through proactive communication and support.
- Amplified cross-selling opportunities by 20% by identifying customer needs and suggesting suitable services.
SCI Laboratory Technician
Bilal Islamic Institute
Kampala, Uganda
01.2019 - 12.2020
- Implemented new inventory system, reducing chemical waste costs by 15%.
- Enhanced experimental accuracy by 25% by introducing precision measurement tools.
- Reduced processing time by 30% by automating data entry systems.
- Managed chemical inventory of 500+ substances, ensuring compliance with safety standards.
- Streamlined data entry processes, resulting in 25% time savings per month.
- Enhanced document organization by digitizing 10,000 files, improving access by 30%.
- Increased departmental efficiency by 20% by implementing new data tracking system.
Education
Higher national Certificate - Science Laboratory technology
Mbarara University of Science and Technology
Mbarara 01.2016 - 10.2017
Certificate in science studies - Physics, Economic & Mathematics
Sentah college
Mbarara 01.2013 - 12.2014
Bachelor's degree - Accounting and finance
Buckinghamshire New University.
United Kingdom 08.2024 -
Skills
- Critical thinking and problem solving
- Teamwork and collaboration
- Computer literacy skills
- Oral and written communication skills
- Leadership and managerial skills
- Good administrative and organizational skills with excellent attention to detail
- Client-Focused approach
- Dispute settlements tactfulness
- Proactive follow-up behaviour
LANGUAGES
Arabic
Elementary
English
Advanced
Luganda
Native
Certification
UAE Driving Licence.
Timeline
Bachelor's degree - Accounting and finance
Buckinghamshire New University.
08.2024 -
Customer service representative
RTA Center
07.2023 - 08.2025
Customer Service Representative
Binyaber Driving Institute
06.2021 - 06.2023
SCI Laboratory Technician
Bilal Islamic Institute
01.2019 - 12.2020
Higher national Certificate - Science Laboratory technology
Mbarara University of Science and Technology
01.2016 - 10.2017
Certificate in science studies - Physics, Economic & Mathematics
Sentah college
01.2013 - 12.2014
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