NAMUKOSE BABRA
Dubai
Summary
I’m an enthusiastic and reliable professional with experience of 4years who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Champs Sports and Fitness Club
04.2023 - Current
- Expertly prepared and served a variety of hot and cold beverages, including specialty coffee and tea drinks, utilizing advanced coffee equipment
- Maintained a pristine work environment through diligent cleaning and sanitizing of workspaces and equipment
- Efficiently restocked counters and customer areas, ensuring constant availability of necessary items
- Strictly adhered to food safety and sanitation protocols to guarantee compliance with health standards
- Knowledgeably addressed customer inquiries regarding menu options, enhancing their decision-making process
- Actively promoted menu items and provided personalized recommendations, contributing to increased sales
- Processed customer payments swiftly and accurately, ensuring a seamless transaction experience
- Monitored inventory levels and placed orders proactively to avoid stock shortages
- Delivered exceptional customer service, ensuring guests enjoyed a memorable and satisfying dining experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Waiter
Fitkult Healthy Cafe
04.2022 - 05.2023
- Provide excellent customer services
- Make suggestions based on their preferences
- Take and serve food/drink orders
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Waiter/Barista
Javas
03.2019 - 09.2021
- Delivered exceptional customer service, ensuring guest satisfaction
- Proactively greeted guests and efficiently presented menus
- Tailored recommendations to align with individual customer tastes
- Accurately processed and served food and beverage orders
- Maintained meticulous table settings for optimal dining experience.
Education
High school diploma -
CCP College
2017
Skills
- Customer service
- Coffee knowledge
- Attention to detail
- Teamwork
- Multitasking
- Food safety awareness
- Cleanliness
- Table Setting
- Service Quality
- Food presentation
- Sales Techniques
- Cash Handling
Languages
English
Bilingual or Proficient (C2)
Timeline
Restaurant Waiter
Champs Sports and Fitness Club
04.2023 - Current
Waiter
Fitkult Healthy Cafe
04.2022 - 05.2023
Waiter/Barista
Javas
03.2019 - 09.2021
High school diploma -
CCP College
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