Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Damas Jewellery
09.2023 - Current
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Provided sales and customer service assistance to walk-in traffic
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Hostess/Barista/Waitress
Bayt Damas
05.2021 - 08.2023
Welcomed guests with warmth, escorting them to the right seating or waiting area
Maintained tables neat and tidy by clearing dirty dishes, used glasses and wiping surfaces regularly
Ensured high-quality service was delivered to customers, which maximized customer satisfaction ratings
Served meals and drinks with expertise, upholding high presentation and quality standards
Responded promptly and professionally to guest complaints, reporting any concerns to the management
Established and maintained personable relationships with guests and utilized coffee expertise through customer interactions
Maintained a professional and hygienic appearance in full compliance with uniform regulations
Accurately maintained and recorded documentation of gift certificates, ensuring accurate financial records
Ensured inventory counts adhered to the company's audit rules and maintained faultless accuracy
Implemented procedures to reduce stock damage, maintaining high stock quality
Located and retrieved requested products on shop floor and in storage areas
Maintained neat and clean store areas in line with health and safety policies
Achieved high cleanliness standards across dining, bar, and bathroom areas
Assisted managers in quickly resolving time-sensitive issues affecting service delivery
Anticipated stock replenishment needs based on consumer trends to maximize product availability on shop floor.
Waitress
Coral Hotel
11.2020 - 05.2021
Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Enhanced customer satisfaction by providing efficient and friendly food service.
Cultivated warm relationships with regular customers.
Restocked supplies during downtime to continue meeting customer demand for products and services.
Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Housekeeping Room Attendant
Coral Hotel
05.2018 - 10.2020
Expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance
Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service
Produced high-volume coffee orders quickly and accurately, meeting customer demand
Described coffee blends and preparation to customers, assisting choices based on personal tastes
Promptly attended to guest calls, requests, and complaints, following company policies and procedures.
Sales Representative
Roca Wear Retail Fashions Group
03.2015 - 04.2018
Helped resolve client problems quickly with superior customer service
Built lasting relationships with clients through customer service interactions
Resolved customer concerns promptly to maintain satisfaction
Boosted engagement through social media and other digital marketing approaches, enhancing the success of advertising strategies
Researched potential clients to be well-prepared for appointments
Immediately addressed problems with customer accounts to promote quick resolution
Cross-sold complementary products and services to customers
Presented latest merchandise to prospective buyers
Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Head Waitress
Rafikiz Bar and Lounge
02.2013 - 02.2015
Welcomed and assisted customers with inquiries, provided detailed information about menu items, portions, ingredients, and food allergies, and presented menu options
Maintained a clean and tidy dining environment, prepared tables by setting linens, silverware, and glasses, and offered menu recommendations
Achieved departmental sales goals on a monthly, quarterly, and annual basis by upselling additional products when appropriate
Coordinated with co-workers to ensure proper customer service and worked with the restaurant manager and staff to review daily menu changes and service specifications
Took reservations for weddings and private parties and collected bill payments
Presented drink menu options, provided detailed information regarding ingredients and mixes, took orders for specific drinks, and offered drink recommendations upon request.
Waitress
Java House
04.2012 - 01.2013
Maintained cleanliness in dining areas, waiting areas, and bathrooms to provide guests with a comfortable and hygienic experience
Coordinated with wait staff, hosts, and kitchen staff to facilitate smooth flow of service and process additional food and drink orders in a timely manner
Discussed menu items and dietary concerns, noted special requests, and suggested additional items to meet upsell goals
Refused drink service to guests without appropriate proof of age and created a friendly and welcoming atmosphere to encourage positive guest experiences.