Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Adhiambo

Nancy Adhiambo

Dubai

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company.

Overview

12
12
years of professional experience

Work History

Sales Consultant

Damas Jewellery
09.2023 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Hostess/Barista/Waitress

Bayt Damas
05.2021 - 08.2023
  • Welcomed guests with warmth, escorting them to the right seating or waiting area
  • Maintained tables neat and tidy by clearing dirty dishes, used glasses and wiping surfaces regularly
  • Ensured high-quality service was delivered to customers, which maximized customer satisfaction ratings
  • Served meals and drinks with expertise, upholding high presentation and quality standards
  • Responded promptly and professionally to guest complaints, reporting any concerns to the management
  • Established and maintained personable relationships with guests and utilized coffee expertise through customer interactions
  • Maintained a professional and hygienic appearance in full compliance with uniform regulations
  • Accurately maintained and recorded documentation of gift certificates, ensuring accurate financial records
  • Ensured inventory counts adhered to the company's audit rules and maintained faultless accuracy
  • Implemented procedures to reduce stock damage, maintaining high stock quality
  • Located and retrieved requested products on shop floor and in storage areas
  • Maintained neat and clean store areas in line with health and safety policies
  • Achieved high cleanliness standards across dining, bar, and bathroom areas
  • Assisted managers in quickly resolving time-sensitive issues affecting service delivery
  • Anticipated stock replenishment needs based on consumer trends to maximize product availability on shop floor.

Waitress

Coral Hotel
11.2020 - 05.2021
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.

Housekeeping Room Attendant

Coral Hotel
05.2018 - 10.2020
  • Expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance
  • Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand
  • Described coffee blends and preparation to customers, assisting choices based on personal tastes
  • Promptly attended to guest calls, requests, and complaints, following company policies and procedures.

Sales Representative

Roca Wear Retail Fashions Group
03.2015 - 04.2018
  • Helped resolve client problems quickly with superior customer service
  • Built lasting relationships with clients through customer service interactions
  • Resolved customer concerns promptly to maintain satisfaction
  • Boosted engagement through social media and other digital marketing approaches, enhancing the success of advertising strategies
  • Researched potential clients to be well-prepared for appointments
  • Immediately addressed problems with customer accounts to promote quick resolution
  • Cross-sold complementary products and services to customers
  • Presented latest merchandise to prospective buyers
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.

Head Waitress

Rafikiz Bar and Lounge
02.2013 - 02.2015
  • Welcomed and assisted customers with inquiries, provided detailed information about menu items, portions, ingredients, and food allergies, and presented menu options
  • Maintained a clean and tidy dining environment, prepared tables by setting linens, silverware, and glasses, and offered menu recommendations
  • Achieved departmental sales goals on a monthly, quarterly, and annual basis by upselling additional products when appropriate
  • Coordinated with co-workers to ensure proper customer service and worked with the restaurant manager and staff to review daily menu changes and service specifications
  • Took reservations for weddings and private parties and collected bill payments
  • Presented drink menu options, provided detailed information regarding ingredients and mixes, took orders for specific drinks, and offered drink recommendations upon request.

Waitress

Java House
04.2012 - 01.2013
  • Maintained cleanliness in dining areas, waiting areas, and bathrooms to provide guests with a comfortable and hygienic experience
  • Coordinated with wait staff, hosts, and kitchen staff to facilitate smooth flow of service and process additional food and drink orders in a timely manner
  • Discussed menu items and dietary concerns, noted special requests, and suggested additional items to meet upsell goals
  • Refused drink service to guests without appropriate proof of age and created a friendly and welcoming atmosphere to encourage positive guest experiences.

Education

Accredited Certificate - Diamond Grading

HRD Antwerp
02.2024

Computer Training Course -

Utalii College
01.2012

Skills

  • Inventory audits
  • Time Management
  • Computerized stock control
  • Strong communication
  • Guest rapport
  • Reservation management
  • Prospecting skills
  • Community Networking
  • Product and service knowledge
  • Lead Generation
  • Sales Strategies
  • Cold-calling
  • Leads Prospecting

Languages

Swahili
English

Timeline

Sales Consultant

Damas Jewellery
09.2023 - Current

Hostess/Barista/Waitress

Bayt Damas
05.2021 - 08.2023

Waitress

Coral Hotel
11.2020 - 05.2021

Housekeeping Room Attendant

Coral Hotel
05.2018 - 10.2020

Sales Representative

Roca Wear Retail Fashions Group
03.2015 - 04.2018

Head Waitress

Rafikiz Bar and Lounge
02.2013 - 02.2015

Waitress

Java House
04.2012 - 01.2013

Accredited Certificate - Diamond Grading

HRD Antwerp

Computer Training Course -

Utalii College
Nancy Adhiambo