NANCY DE GUZMAN

1. Maintenance approval:

• - Handles upkeep requests from all departments.
• Making sure problems are reported to the correct departments and technical staff for resolution.

2.Procurement:

• Manages local purchase orders, requests, and payment processing.
• Gathering all necessary paperwork related to purchases and deliveries.

3. Key Control:

• Tracks all issued and returned keys.

4. Leave tracking and roster updates:

• Recording employee time off and maintaining current employee schedules.

5. Documentation and updates:

• Responsible for accurately recording and uploading all relevant information related to projects, assets, and items.

• Provide administrative support and act as secretary to the owner and administrator.
• Responsible for overseeing and managing the administrative functions of the company.
• Ensure efficient documentation and filing systems for all company records.
• Handles accounts receivable, accounts payable, checks, and account balances.
• Handles all our vessels' attendance and technicians' expenses.
• Handles statements of accounts, invoices, and makes sure to follow up with the payments.
• Handles local and international purchases from suppliers, and negotiates prices.
• Manage export and local delivery orders.
• Prepare quotations for customers.
• Ensure all employee visas, passports, CID clearances, and passes are up to date.
• Prepare documentation for the technician's ship attendance.
• Handles the applicant interview process.

• Handle the branch operations in the absence of the Manager or Assistant Manager.
• Manage cash and cheque transactions at the counter, and ensure the delivery of quality service to customers while adhering to operational controls.
• Ensure that all branch transactions are performed in line with UAE Central Bank guidelines, and other regulatory requirements.
• Carry out branch transactions smoothly, and in a timely manner.
• As a Unit Compliance Officer, it is my duty to ensure the proper documentation and all supporting documents for the transactions conducted, and to arrange for keeping them in files as per the uniform filing system and AML policies of the company.
• Arrange all transactions for auditing.
• Cross-check if there are missing documents for cancellations, refunds, new registrations, received transactions, big amount transactions, and all related transactions that need to be audited.
• Assists the auditor with all the files needed for the audit.
• Ensuring that all pending transactions on hold by AML are noted, and making follow-ups.
• Promote and cross-sell new products and services introduced by the company among customers.
• Ensure that I achieve and exceed my monthly target.
• Performs other tasks given by the manager and in charge.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Providing good customer service to all our branch customers, as well as telephone inquiries.
• Ensuring the achievement of branch objectives is in line with the foreign currency targets.
• Ensuring foreign currency dealing is smooth by checking the rates regularly in the market.
• Handling all foreign exchange transactions, including booking and fixing of currencies, sales, and purchasing.
• Ensuring that the branch has sufficient stocks for the daily foreign exchange demands.
• Booking of the currencies with the trade and desk department to avoid overdraft interest and earn a good foreign currency margin.
• Posting vouchers regularly, and ensuring the smooth control of branch finance activities.
• Attending to customers for making remittances, including bank, SWIFT transactions, cash pickups, Western Union, and all transaction-related inquiries.
• Solving customer complaints regarding transactions.
• Maintaining branch logbooks, i.e., branch keys and demand draft logbooks.
• Prepare the end-of-day report and cash reconciliation.
• Performs other tasks given by the manager and supervisor.

• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Ensuring the achievement of branch objectives is in line with the targets assigned.
• Technical expert, handling and assisting customers and colleagues regarding systems, or any issues regarding mobiles.
• Supervise the branch operations, and ensure internal policies and procedures are strictly implemented to carry out successful business operations and compliance with legal standards.
• Trained employees in essential job functions.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Set goals for the department, and supported employees in meeting expectations.
• Defined clear targets and objectives, and communicated them to other team members.
• Doing daily reports (Request processed, Cash Collection, All Quality Reports, Compliance, Daily Huddle), and sending all documents daily without fail.
• Managed overstocking, restocking, and inventory control procedures during the shift.
• Handling 45 merchandisers and 101 store outlets.
• Responsible for recruitment, all HR roles, timing, and schedules.
• Ensuring good relations and rapport with the Key Account Manager and all Key Account Specialists to bring about good sales.
• Conducting daily, weekly, and monthly reports on staff performance, as well as action plans for improving the overall performance.
• Responsible for motivating and guiding all staff to push sales and maintain the quality and customer service level.
• Ensuring that we provide quality standards, as well as the look and feel for staff and the workplace.
• Ensuring the availability of stocks in all outlets.

• Attend to all customers, resolve all their issues promptly, and provide all the needed help regarding complaints.
• Branch Top Seller for the targets.
• Ensuring the achievement of the individual target to help achieve the branch target.
• Upselling and cross-selling of all our products.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Processed checks, cash, and credit purchases, or refunds.
• Resolved escalated customer disputes with special actions, such as discounts.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Increased customer loyalty and retention.
• Reconcile, and make sure all cash and card reports are tallied at the end of the day.

• Responsible for the day-to-day management of the store, including receiving, shrinkage control, customer service, and store sales report.
• Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
• Maintained an organized inventory with accurate records through proper ordering, tracking, and auditing procedures.
• Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep the team on track.
• Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
• Cultivated a collaborative, performance-oriented culture to keep the team motivated and enthusiastic about achieving shared goals.
• Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
• Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
• Recommend and contribute strategies for the branch to increase productivity, quality, and customer service standards, determine system improvements, resolve branch operational issues, and implement changes to achieve a high level of business performance.