Nancy Zeid
Dubai
Summary
Dedicated and safety-conscious professional with a strong focus on exceptional customer service. Committed to maintaining the highest standards of safety and efficiency in all tasks.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
2
2
Languages
Work History
Cabin Crew
Emirates Airline
11.2021 - Current
- Welcome passengers on board and direct them to their seats
- Inform passengers about safety procedures and ensure that all hand luggage is securely stored away
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Lifestyle Executive
Five Palm Jumierah Hotel
05.2021 - 11.2021
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Guest Relations Shift Leader
Renaissance Cairo (Marriott International)
06.2018 - 02.2020
- Ensure rooms are ready for guests before their arrival and check-in
- Handling complaints: Things don't always run smoothly, so it's guest relations job to handle and resolve complaints and then follow up to make sure everything's back on track.
- Managed room upgrades strategically, maximizing revenue while delighting deserving guests with unexpected perks
Education
Bachelor Degree in Business Management -
Ain Shams University
9 2014 - 05.2018
Skills
- Safety awareness
- Flight Preparation
- Passenger Assistance
- Multilingual Proficiency
- Compliance and regulations
- Food and Beverage Service
- Special Needs Assistance
- Quality Control
Timeline
Cabin Crew
Emirates Airline
11.2021 - Current
Lifestyle Executive
Five Palm Jumierah Hotel
05.2021 - 11.2021
Guest Relations Shift Leader
Renaissance Cairo (Marriott International)
06.2018 - 02.2020
Bachelor Degree in Business Management -
Ain Shams University
9 2014 - 05.2018
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