Nandana Rasika Bandara Ekanayaka

• Provide excellent world-class customer services
• Communicate with depot controller and drive the train safely
• Comply fully with procedures and work instructions as part of the certified training and induction courses for train drivers
• Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety in the railway
• Perform duties in shift and to be ready for emergency's duties when required
• Carryout train operation under the supervision of DC/TC when required
• Handling passenger complains and explaining our product and sales
• Revenue recollection and cash handling
• Conduct station security check and inspection through CCTV
• Fault reporting from station to fault controller
• Handling station emergences and evacuation
• Respond to fire alarm
• Handling sick passenger and giving first Aid

• Company Overview: Dubai Tram
• Driving Tram as per company standard
• Tram Preparation, Movement to Shunting limit
• Problem solving and reporting
• Delivering a high level of service performance in safe working conditions
• Performing requirements of Dubai Tram safety management system
• Providing real time information and updating of service affecting issues to the service controller
• Preparing Tram for revenue service and parking in stabling
• Responding any abnormal behavior in mainline and reporting
• Following dwell timing and smooth running of Tram
• Dubai Tram

• Providing excellent customer services and explaining to passengers' sales and product
• Handling passengers complain and giving best solution to solve the problems
• Selling metro tickets and Nol cards and explaining about the product
• Responding to station emergences and tack quick action
• Responding to fire alarms and reporting

Passenger Safety and Assistance

• Monitor and manage passenger behavior to ensure compliance with rules and regulations.

• Provide assistance to passengers in emergencies or special circumstances (e.g., the elderly, disabled, or children).

Surveillance and Monitoring

• Operate CCTV systems to monitor station platforms, train interiors, and surrounding areas.

• Patrol platforms, station premises, and railway tracks to detect and deter security threats.

Emergency Response

• Act as the first responder to incidents such as medical emergencies, accidents, or security breaches.

• Coordinate with emergency services (police, fire, and medical teams) as needed.

Access Control

• Manage entry and exit points in restricted areas, ensuring only authorized personnel are allowed access.

• Conduct checks on passengers and baggage to prevent prohibited items from being carried onto trains or stations.

Threat Prevention

• Identify and respond to suspicious activities, unattended luggage, or security threats.

• Assist in counter-terrorism measures by remaining vigilant and reporting concerns promptly.

Enforcement of Rules

• Enforce railway rules, such as no smoking, appropriate ticketing, and proper conduct.

• Issue warnings or fines to individuals violating regulations when authorized.

Reporting and Documentation

• Record incidents accurately in logbooks or digital systems.

• Prepare detailed reports for management or law enforcement when required.

• Company Overview: Ras Laffan project
• Receive and forward all types of goods and deliveries in and out of the project to the correct point of storage area
• Follow all standards for issuing and receiving stock within the store's area of operation
• Monitor and take inventory on a regular basis to compile orders based on par levels or needs
• Maintain clear and organized records to ensure all reports and invoices are filed and stored properly
• Monitor Periodic Automatic Replacement levels for all food items to ensure proper levels
• Responsible to verify all goods arrived as per the agreed purchase, delivery note and agreed quantity has been received
• Responsible for storage of both food & beverage and operational stock
• Responsible for the day-to-day check on the storage facilities of upkeep and hygiene
• Refuse acceptance of damaged, unacceptable, or incorrect items
• Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations
• Ras Laffan project

• Training and mentoring junior staff
• Managing plans for stock levels
• Reacting to changes in demand and logistics;
• Meeting suppliers and negotiating terms of contract
• Maintaining relationships with existing suppliers and sourcing new suppliers for future products
• Work with staff and management to define their needs
• Research and identify new suppliers
• Goods issuing and receiving keep updating documents